Customer Experience Ambassador

6 hours ago


Mandaluyong City, National Capital Region, Philippines beBeeAmbassadorship Full time ₱800,000 - ₱1,000,000
Job Overview

We're seeking a Customer Experience Ambassador to join our team. As a key member of our customer support team, you will be responsible for providing exceptional service to our clients via chat, email, or phone.


Main Responsibilities
  • Respond to customers in a professional and friendly manner.
  • Handle inquiries related to product information, order tracking, returns, and account concerns.
  • Utilize Gorgias and Shopify to manage tickets and provide fast, accurate support.
  • Stay informed on product updates and support practices to ensure a consistent customer experience.

Requirements
  • Excellent written and spoken English communication skills.
  • At least 1 year of hands-on experience with both Shopify and Gorgias.
  • Comfortable working independently and handling multiple conversations at once.
  • Empathetic, patient, and reliable when addressing customer concerns.
  • Team-oriented with a strong work ethic and attention to detail.

We offer competitive pay with annual performance-based increases, paid time off, health insurance, holiday bonuses, and opportunities to grow with us as we scale.


Benefits
  • Flexible work arrangements to suit your needs.
  • Ongoing training and development opportunities to enhance your skills.
  • A collaborative and supportive work environment.
  • Opportunities to make a real impact on our customers' lives.

About Us

We're a forward-thinking organization that values innovation, teamwork, and customer satisfaction. If you're passionate about delivering exceptional customer experiences and have the skills to match, we'd love to hear from you



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