Benefits and Compensation Specialist

5 days ago

Mandaluyong City, National Capital Region, Philippines beBeeCompensation Full time $60,000 - $80,000
Benefits and Compensation Professional

This role involves providing client support for benefit inquiries in North America. Key responsibilities include building relationships with clients, case management, and offering tier II support for questions from the employee contact center.

Responsibilities include:

  • Triage Inquiries & Provide Solutions: Triage inquiries and issues for assigned customers and provide solutions via a CRM tool as outlined by the team's guidelines.
  • Tier II Support: Provide tier II support for questions from the employee contact center. Engage the customer for appeals and close the loop with the employee.
  • Configuration: Understand and explain benefit features and benefit plan configuration. Research possible configuration issues and assist with providing solutions.
  • Benefit Testing: Test changes to plan configuration and release items impacting benefits, if needed.
  • Create Standard Operating Procedures: Create standard operating procedures (SOPs) for new customers and customize to customer requirements.
  • Benefit Process Support: Respond to questions from the processing team regarding standard benefit processes and pull in other leaders to assist when necessary.
  • Open Enrollment Support: Participate in the open enrollment project by providing support for testing and other OE-related processes.
  • Process Improvements: Participate in process improvement projects and support internal organizational change initiatives; recommend product enhancements that will benefit our customers or the managed support model.
  • Customer Satisfaction: Maintain the highest level of customer satisfaction through a detailed understanding of the customer's business needs and business practices.

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