
Freelance Live Chat Customer Support Specialist
2 days ago
Provide exceptional customer service via live chat to clients around the globe.
The ideal candidate will possess excellent communication skills, be able to work independently, and have a keen eye for detail.
This is a full-time freelance opportunity that can be completed from the comfort of your own home.
Key Responsibilities:- Respond to customer inquiries in a timely and professional manner.
- Accurately provide information about products and services.
- Assist with order processing, returns, and shipment tracking.
- Troubleshoot technical issues and provide step-by-step instructions for resolution.
- Escalate complex or unresolved issues to senior support staff or supervisors.
- Maintain accurate records of customer interactions, inquiries, and resolutions in our CRM system.
- Collaborate with other support team members to ensure seamless customer experiences.
- 2 years of experience in live chat customer support.
- Proficient written and spoken English.
- Familiarity with help desk software and remote support tools.
- Experience working with CRM tools.
- Ability to maintain confidentiality and handle sensitive customer information.
- Competitive compensation package.
- Opportunities for career advancement.
- Flexible work arrangement.
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