Customer-facing Digital Marketing Support Professional

2 days ago

Cebu City, Central Visayas, Philippines beBeeMarketing Full time $60,000 - $80,000
Marketing Support Specialist

As a vital member of our Customer Success team, we are seeking a highly skilled Marketing Support Specialist to join our ranks. This is a full-time, permanent position that can be performed remotely.

Key Responsibilities
  • Deliver exceptional digital marketing support to customers worldwide
  • Handle various customer service activities via live chat, email, phone, and video conferencing
  • Respond to customer inquiries regarding product details, technical assistance, billing issues, and more
  • Log support tickets corresponding to customer-reported incidents and update their status within the ticketing system
  • Collect customer feedback on reported issues and collaborate with relevant departments for resolution
  • Establish consultative relationships with assigned accounts, conduct training sessions, and ensure consistent customer engagement and satisfaction
  • Assist with customer onboarding and training, and maintain those working relationships to ensure seamless platform utilization and adherence to best practices
  • Prepare periodic reports for management review
Essential Skills and Qualifications
  • A minimum of 2 years of experience in customer success, account management, or B2B client service
  • Experience with ticketing and live chat support systems
  • Excellent written and verbal business communication skills in English
  • Strong interpersonal skills; comfortable and proficient in customer interactions
  • Ability to uphold high standards of professionalism, customer relationship management, and ethics
  • Ability to manage challenging customer interactions and escalations in a calm and dignified manner
  • Ability to collaborate with internal teams to resolve customer-reported tickets
  • Advanced proficiency in Google Suite and Microsoft Office software applications
  • Excellent organizational and time management skills with keen attention to detail
  • Effective prioritization and problem-solving abilities
Benefits and Opportunities

This role offers the opportunity to work with a talented team, contribute to customer success, and grow professionally in a dynamic environment.

  • Strategic Digital Marketing Professional

    5 days ago

    Cebu City, Central Visayas, Philippines beBeeDigital Full time ₱400,000 - ₱450,000

    Job Title: Digital Marketing SpecialistThis position is ideal for a skilled marketing professional who can develop and execute strategic digital marketing campaigns.The ideal candidate will have relevant experience in marketing digital or e-commerce products, with a strong understanding of key performance indicators (KPIs) such as course signups and repeat...

  • Digital Marketing Professional

    2 days ago

    Cebu City, Central Visayas, Philippines beBeeSpecialist Full time ₱800,000 - ₱1,200,000

    Job TitleA skilled Digital Marketing Specialist is required to spearhead our digital marketing efforts.Key Responsibilities:Manage and maintain websites using WordPress, ensuring advanced proficiency in this platform.Optimize digital presence through SEO best practices and tools like SEMrush, Google Analytics, and Search Console.Plan, launch, and manage paid...

  • Digital Marketing Professional

    2 days ago

    Cebu City, Central Visayas, Philippines beBeeDigital Full time $9,600 - $12,000

    Marketing ExpertiseWe seek an accomplished marketing professional to manage campaigns and drive business growth. Core Responsibilities:Strategize and execute digital marketing initiatives across multiple channels.Develop engaging content to foster customer interactions.Design and implement SEO strategies, including keyword analysis.Monitor campaign...

  • Digital Marketing Professional

    2 days ago

    Cebu City, Central Visayas, Philippines beBeeMarketing Full time $45,000 - $60,000

    We are seeking a skilled Digital Marketing professional to join our organization. A talented individual with exceptional marketing skills is required to strategize, implement and oversee marketing campaigns across various digital platforms.Key Responsibilities:Marketing Campaign StrategyBranding and Brand Management

  • Digital Marketing Professional

    2 days ago

    Cebu City, Central Visayas, Philippines beBeeMarketing Full time ₱800,000 - ₱1,200,000

    Job OverviewWe are seeking a highly skilled Digital Marketing Professional to spearhead our online presence and drive business growth.Key ResponsibilitiesCreate and implement strategic digital marketing plans to boost brand awareness and engagement.Develop and manage social media campaigns across multiple platforms to reach a wider audience.Analyze web...

  • Digital Marketing Manager

    1 week ago

    Mandaue City, Central Visayas, Philippines S.E.A Olympus Marketing, Inc Full time $80,000 - $120,000 per year

    TheDigital Marketing Managerplans and manages digital campaigns, using creativity and data analysis to boost brand awareness, generate leads, and increase traffic. They oversee the team and projects supporting digital marketing efforts, while mentoring and guiding team members to achieve goals.JOB DESCRIPTION:Manage and lead the digital marketing team to...

  • Digital Marketing Manager

    1 week ago

    Mandaue City, Central Visayas, Philippines SEA Olympus Marketing Inc. Full time $60,000 - $80,000 per year

    The Digital Marketing Manager plans and manages digital campaigns, using creativity and data analysis to boost brand awareness, generate leads, and increase traffic. They oversee the team and projects supporting digital marketing efforts, while mentoring and guiding team members to achieve goals. JOB DESCRIPTION:Manage and lead the digital marketing team to...

  • Senior Digital Marketing Automation Specialist

    2 days ago

    Cebu City, Central Visayas, Philippines beBeeSoftware Full time ₱4,000,000 - ₱7,000,000

    Job OverviewThis is a remote position that offers an opportunity to grow professionally within our team.We prioritize putting people first, leading by example in the industry through years of expertise and experience.Main ResponsibilitiesGHL Software Setup: Set up and configure Go High Level software according to established protocols.Process Automation:...

  • Digital Marketing Professional

    2 days ago

    Cebu City, Central Visayas, Philippines beBeeMarketing Full time $10,080 - $10,200

    Digital Marketing Role OverviewThis position involves leading and executing various marketing initiatives to drive growth, enhance brand recognition, and develop a comprehensive digital marketing strategy.

  • Digital Marketing Professional

    2 days ago

    Mandaue City, Central Visayas, Philippines beBeeMarketing Full time $60,000 - $100,000

    Digital Marketing ProfessionalWe are seeking a highly skilled Digital Marketing Professional to join our team. As a key member of our marketing department, you will be responsible for developing and executing comprehensive digital marketing strategies that drive business growth. Key Responsibilities: Develop and execute digital marketing campaigns across...