Chat Support Operations Manager

**Chat Operations Manager**This role oversees the distribution, tracking, and reporting of all customer chat interactions. Ensuring chats are properly assigned to available agents, monitors service levels and response times in real-time, and generates reports to evaluate performance and productivity.Key Responsibilities:Manage and distribute incoming chats...

Work Setup: Onsite (Cebu City)Shift:No Fixed ScheduleThe Chat Monitoring Admin is responsible for overseeing the distribution, tracking, and reporting of all customer chat interactions. This role ensures that chats are properly assigned to available agents, monitors service levels and response times in real-time, and generates reports to evaluate performance...

Work Setup: Onsite (Cebu City)Shift: No Fixed ScheduleRole Requirements:2 to 4 years of recent experience in Sales and chat supportdemonstrated success as a top sales performer in previous roles, with a record of exceeding sales targets and receiving recognitions or awards for exceptional performance.Strong expertise innon-voice customer support...

OverviewAbout the Position: Chat Monitoring Admin (Cebu) | OnsiteWork Arrangement: Onsite (Cebu City)Shift: No fixed scheduleResponsibilitiesManage and assign incoming chats to the appropriate agents or teams.Observe live chat activity to ensure prompt responses and adherence to service levels.Track agent availability, workload, and chat handling...

ResponsibilityMeet performance metrics such as response time, resolution time, and customer satisfaction ratings.Collaborate with team members to share feedback and improve processes.Handle multiple chat conversations simultaneously while maintaining quality service.Assist customers with troubleshooting and resolving technical or account-related...

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