Customer Service Team Lead

1 day ago

Province of Palawan, Mimaropa, Philippines beBeeCustomerService Full time ₱33,500 - ₱38,500
Job Title

We are seeking a skilled customer service leader to oversee our team and provide exceptional support to clients. The ideal candidate will have experience in leadership, sales, and telecommunications.

The successful candidate will be responsible for handling customer escalations and concerns via inbound/outbound calls, live chat, email, and text. They will work closely with internal teams to ensure efficient case management and closure.

The key responsibilities of this role include identifying process gaps, implementing improvements to enhance team effectiveness, tracking team KPIs, and conducting regular training sessions and refreshers on escalation handling, credit procedures, and regulatory compliance.

This is a full-time permanent position working from home. As a member of our team, you will be part of a dynamic and innovative organization that thrives on collaboration, growth, and making a real impact.

About the Role
  • Provide exceptional customer service to clients via various communication channels
  • Oversee cases involving credit holds, overdue accounts, disputes, and delinquencies
  • Work closely with internal teams to ensure efficient case management and closure
  • Identify process gaps and implement improvements to enhance team effectiveness
  • Track team KPIs and conduct regular training sessions and refreshers
What We Offer
  • A competitive salary range of ₱33,500-₱38,500 per month
  • A monthly performance bonus up to ₱5,000
  • Internet reimbursement up to ₱2,000 per month
  • A dynamic and innovative work environment
  • Ongoing training and development opportunities

  • Customer Service Team Lead Position

    1 day ago

    Province of Palawan, Mimaropa, Philippines beBeeCustomer Full time ₱400,000 - ₱600,000

    **Job Title:** Customer Support Team ManagerWe are seeking an experienced Customer Support Team Manager to lead our customer service team. The ideal candidate will have a proven track record in managing teams, ensuring excellent customer service and driving business results.**Key Responsibilities:**Lead and motivate the customer support team to deliver...

  • Customer Service Team Lead

    12 hours ago

    Province of Palawan, Mimaropa, Philippines beBeeLeadership Full time $60,000 - $80,000

    Job OpportunityWe are seeking a leader who can drive customer service excellence and inspire teams to achieve remarkable results.Key ResponsibilitiesOversee the performance of agents, ensuring key metrics are consistently met or surpassed.Provide regular coaching and personalized guidance to empower team members in their roles.Conduct bi-annual evaluations...

  • Team Leader

    12 hours ago

    Province of Palawan, Mimaropa, Philippines beBeeService Full time $60,000 - $80,000

    Customer Service Team Lead Position OverviewAt TalentPop, we're seeking a seasoned leader to guide our customer support teams toward success. This role demands someone with exceptional people management skills and operational expertise.This position offers an opportunity to elevate the quality of service for e-commerce brands while fostering a positive and...

  • Customer Service Team Leader Position

    1 day ago

    Province of Palawan, Mimaropa, Philippines beBeeCustomerService Full time ₱900,000 - ₱1,200,000

    Leadership Role DescriptionThis is a leadership position that involves guiding and inspiring a support team to deliver superior customer experiences.Lead and manage escalations, monitor performance, and foster a culture of collaboration and teamwork.Oversee customer support tickets, ensuring timely resolution and clear communication.Key...

  • Service Excellence Lead

    1 day ago

    Province of Palawan, Mimaropa, Philippines beBeeCustomer Full time $60,000 - $80,000

    We are seeking a highly skilled and experienced Customer Service Manager to lead our customer service team. The ideal candidate will have a proven track record of delivering exceptional customer service, managing teams effectively, and driving business results.Job DescriptionThe Customer Service Manager will be responsible for overseeing the day-to-day...

  • Service Operations Lead

    1 day ago

    Province of Palawan, Mimaropa, Philippines beBeeManager Full time $80,000 - $130,000

    Fire Alarm Service Manager Job OverviewThe Fire Alarm Service Manager plays a pivotal role in leading the service department, responsible for overseeing service operations and ensuring timely responses to customer inquiries.Responsibilities:Respond to customer service calls and assist with fire alarm-related inquiriesCoordinate technicians and schedule...

  • Customer Service Representative

    1 day ago

    Province of Palawan, Mimaropa, Philippines beBeeCustomerService Full time ₱120,000 - ₱160,000

    Job Title: Customer Service AmbassadorWe are seeking a highly skilled and personable customer service representative to join our team. This is a full-time, permanent position designed for someone who is fluent in English, quick-thinking, clear and efficient in communication, and genuinely pleasant to talk to.The role involves handling general inbound phone...

  • Customer Service Leadership Opportunity

    1 day ago

    Province of Palawan, Mimaropa, Philippines beBeeCustomerSupport Full time ₱1,750,000 - ₱2,500,000

    Job Title: Customer Support Team LeadMain ResponsibilitiesTeam Development: We are seeking a highly skilled and experienced professional to lead and develop a team of customer support specialists.Daily Operations: The ideal candidate will oversee daily support operations, including ticket management and call queues, ensuring seamless service...

  • Virtual Assistant Team Lead

    1 day ago

    Province of Palawan, Mimaropa, Philippines beBeeJob Full time ₱468,000 - ₱504,000

    Client Success ManagerAre you passionate about building strong client relationships and leading high-performing teams? We're looking for a Client Success Manager to join our team!This role involves leading direct video interactions with international clients, coaching and developing a high-performing team of virtual assistants, shaping the future of our...

  • Logistics Customer Service Specialist

    1 day ago

    Province of Palawan, Mimaropa, Philippines beBeeCustomerService Full time $57,600 - $62,400

    Job DescriptionWe are seeking a highly detail-oriented professional to join our team in the logistics and fleet industry.The successful candidate will be responsible for providing exceptional customer service via phone and email, managing leads in HubSpot by updating statuses, tagging appropriately, and sending email campaigns or follow-ups.Drafting and...