Customer Service Team Leader Position

1 day ago

Province of Palawan, Mimaropa, Philippines beBeeCustomerService Full time ₱900,000 - ₱1,200,000
Leadership Role Description

This is a leadership position that involves guiding and inspiring a support team to deliver superior customer experiences.

  • Lead and manage escalations, monitor performance, and foster a culture of collaboration and teamwork.
  • Oversee customer support tickets, ensuring timely resolution and clear communication.
Key Responsibilities:
  • Guide and inspire a support team to deliver exceptional customer experiences.
  • Manage and optimize Salesforce, including training, reporting, and automation processes.
  • Collaborate across departments to resolve complex challenges and improve business processes.
Requirements and Qualifications:
  • 8+ years of production environment experience in a leadership role.
  • 5+ years of SQL and team management experience.
  • Strong background in Linux, networking, firewalls/VPNs, and relational databases (Oracle/PostgreSQL).

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