Team Leader

6 hours ago

Province of Palawan, Mimaropa, Philippines beBeeService Full time $60,000 - $80,000
Customer Service Team Lead Position Overview

At TalentPop, we're seeking a seasoned leader to guide our customer support teams toward success. This role demands someone with exceptional people management skills and operational expertise.

This position offers an opportunity to elevate the quality of service for e-commerce brands while fostering a positive and supportive team environment.

Job Responsibilities
  • Lead and monitor the performance of assigned agents to ensure consistent KPI achievement.
  • Conduct regular coaching sessions and provide personalized guidance to help team members succeed.
  • Evaluate performance bi-annually and recommend opportunities for growth or promotion.
Key Requirements
  • Effective communication and interpersonal skills.
  • Strong problem-solving and analytical skills.
  • Ability to work under pressure and meet deadlines.
  • Excellent time management and organizational skills.
Preferred Qualifications
  • Minimum 3 years of leadership experience in a customer service environment.
  • Proven background in e-commerce customer service (Shopify, BigCommerce, or Amazon experience is beneficial).
  • Strong command of English, both written and spoken.
  • Familiarity with support tools like G Suite, Zendesk, Freshdesk, Intercom, or Gorgias.

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