Technical Support Specialist

1 day ago

Makati City, National Capital Region, Philippines beBeeEngineer Full time ₱900,000 - ₱1,200,000
Support Engineer I">

As a Support Engineer, you will work with the support teams to resolve day-to-day support-related issues for our clients. This hands-on role is responsible for resolving alerts/alarms from our monitoring systems and resolving customers' technical tickets while providing a high-touch customer experience to our clients.

This position requires someone who is highly motivated, results-driven, and able to multitask in a fast-paced environment. You should have excellent problem-solving skills, strong communication abilities, and the ability to learn quickly and adapt to new technologies.

You will be working closely with our technical teams to resolve technical issues, provide support for Veeam Backup-related issues as well as for Microsoft 365 customers, and assist in mentoring and training junior engineers.

In this role, you will also participate in an after-hours On-Call support rotation and respond to and resolve support tickets related to the on-going management of customer environments. Operating System Troubleshooting primarily Windows but may also work with Linux-based systems, monitor and service client operations, including troubleshooting, patching, updating, and configuring various systems or applications.

Requirements
  • 2 – 3 years of combined experience in cloud technologies or business continuity as a technician, administrator, engineer, or helpdesk team member e.g. VMware, Windows, Hyper-V, and Veeam other backup technologies
  • Deep knowledge of IT infrastructure components such as virtualization, networking, Data Center Services, Cloud platforms including VMware, AWS, Azure, Backups, and Disaster Recovery
  • Familiarity with technologies including Windows, Linux, Firewalls, Veeam, VMware, Zerto, and storage systems
  • Professional communication, problem-solving and organizational skills
  • Strong time management and prioritization skills
  • Highly comfortable engaging with external customers at the technical and executive levels
  • Experience working in Microsoft Office, Teams, Slack, Zendesk and Zoom
Preferred Qualifications:
  • Professional Certifications e.g., Veaam, MSFT, Networking, and CompTIA
  • Experience working with work management or ticketing systems e.g., Zendesk, ClickUp, and Zendesk
  • Experience with Monitoring tools such as Nagios, Icinga, Zabbix, etc.
  • Strong design-oriented thinking
  • Experience with VMware, Veeam, and Hyper-V
  • Previous hands-on experience in DRaaS, BaaS, and virtualization platforms
  • Ability to articulate complex concepts to cross-functional audiences
  • Demonstrated ability to adapt to new technologies and learn quickly
  • High degree of comfort presenting with executives, IT management, and developers
What We Offer:
  • HMO with 1 free dependent upon hire
  • Life Insurance
  • 20 PTO credits annually
  • VL and SL cash conversion
  • Annual Performance-Based Merit Increases and Employee Recognition
  • Great Company Culture
  • Career Growth and Learning

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