Operational Coordinator

24 hours ago

Batangas, Calabarzon, Philippines beBeeOperational Full time $52,000 - $82,000

**Job Title:** Operational Coordinator

About the Role

This position acts as the operational nerve center of client-caregiver coordination, owning scheduling matrices and managing day-to-day logistics. It serves as a vital communication hub between clients, caregivers, and office staff.

Key Responsibilities:
  • Coordinate real-time caregiver-client scheduling, ensuring optimal match based on skill, location, and availability.
  • Monitor incoming care requests and coordinate responses within service level agreements.
  • Maintain scheduling software with updated client/caregiver details.
  • Communicate proactively with caregivers and clients to confirm schedules, address changes, and manage coverage gaps.
  • Coordinate with care managers and back-office teams for incident reporting and staff follow-ups.
  • Flag inconsistencies or no-shows and manage schedule adjustments in real-time.
  • Identify gaps in caregiver coverage and work cross-functionally to resolve.
  • Generate reports on staffing coverage, fulfillment rates, and productivity metrics.
  • Support operational workflows such as timesheet collection, payroll preparation, and follow-ups if capacity allows.

Requirements:

  • Strong organizational and communication skills.
  • Ability to multitask and prioritize tasks efficiently.
  • Proficiency in scheduling software and technology platforms.
  • Excellent problem-solving and analytical skills.

What We Offer:

  • A dynamic and supportive work environment.

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