Support Expert
3 days ago
We are seeking an experienced support professional to join our team as a Customer Support Specialist. This is a fantastic opportunity for someone who enjoys problem-solving, working with customers, and providing excellent service.
Key Responsibilities- Respond to customer inquiries in a timely and effective manner, utilizing strong communication skills to resolve issues and provide solutions.
- Collaborate with the wider squad and support team to deliver best practice system use and education to customers.
- Analyse product functionality, understand platform logic, and test to identify user errors and root causes.
- Triage of customer support issues and assign to the appropriate team or resolve where possible.
- Escalate bugs or product logic/functionality concerns as necessary.
- Work with customers across multiple channels (email, chat, phone) to understand organisational workflow and how the platform can support people processes.
- Maintain accurate records, investigate tickets, and reference customer interactions using internal tools.
- 1-2 years of experience in a fast-paced customer service/support environment.
- Relevant Australian payroll experience.
- Prior experience in a SaaS customer experience environment.
- Strong problem-solving and troubleshooting skills.
- Ability to manage competing priorities and work autonomously.
- Strong verbal and written communication skills.
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Technical Support Expert
3 days ago
Cabuyao, Calabarzon, Philippines beBeeCustomerService Full time $60,000 - $80,000Job Title: Technical Support ExpertOverviewWe are seeking a skilled and experienced Technical Support Expert to join our team. As a key member of our support team, you will be responsible for providing exceptional customer service and technical support to our clients.This is an exciting opportunity for a motivated and organized individual who is passionate...
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Technical Support Expert
3 days ago
Cabuyao, Calabarzon, Philippines beBeeExpert Full time ₱3,400,000 - ₱5,700,000Job DescriptionAs a Technical Support Specialist, you will be the primary point of contact for customers experiencing technical issues with our products. You will provide expert support via live chat and tickets, troubleshoot complex problems, and contribute to projects that enhance the customer experience.Our ideal candidate is highly knowledgeable about...
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Technical Support Expert
2 days ago
Cabuyao, Calabarzon, Philippines beBeeCustomerSupport Full time ₱2,000,000 - ₱3,000,000Job Title: Technical Support ExpertWe're looking for a skilled professional who can provide exceptional technical support to our customers, ensuring their issues are resolved efficiently and effectively.You'll be the go-to person for technical queries, providing step-by-step solutions with patience and an approach tailored to each individual customer.In this...
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Customer Support Expert
3 days ago
Cabuyao, Calabarzon, Philippines beBeeSupport Full time ₱150,000 - ₱220,000Job OverviewWe seek a highly skilled Customer Support Expert to provide round the clock coverage for provisioning and deprovisioning of employee user accounts in cloud environments.About the RoleThis is an exciting opportunity for a technical professional to join our team and contribute to delivering exceptional SaaS solutions and 24/7 operational support to...
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Cabuyao, Calabarzon, Philippines beBeeCybersecurity Full time ₱1,800,000 - ₱2,200,000At OffSec, we empower cybersecurity professionals to fill the industry's talent gap through continuous education and training.Become a part of our global team and work remotely.We believe in diversity and inclusion, with team members from over 40 countries worldwide. Our experts are renowned authors, speakers, and IT professionals who drive innovation and...
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Online Customer Support Expert
2 days ago
Cabuyao, Calabarzon, Philippines beBeeCustomerSupport Full time ₱2,500 - ₱4,500About UsHostinger is a fast-growing team dedicated to making online success possible for individuals and small businesses.We aim to provide tools that enhance the customer experience. Our mission involves providing expert assistance via live chat and tickets, while also simplifying complex problems.Your RoleYou will be part of our support team, contributing...
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Support Expert
3 days ago
Cabuyao, Calabarzon, Philippines beBeeCustomer Full time $60,000 - $80,000Job DescriptionAs a Customer Support Specialist, you will be responsible for delivering exceptional technical and functional support to customers, including Neobanks and MFIs. Working alongside an existing team of Support Specialists, you will assist clients with product configurations, troubleshooting, and best practices to maximize the value of the...
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IT Support Expert
3 days ago
Cabuyao, Calabarzon, Philippines beBeeSupport Full time $45,000 - $60,000Service Desk SpecialistWe are seeking a highly skilled Service Desk Analyst to join our team. As a Service Desk Analyst, you will be responsible for providing end-user support via phone, email, and chat.You will manage incidents and requests within the ticketing system, perform daily follow-ups with end-users, and resolve username and password...
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IT Support Expert
3 days ago
Cabuyao, Calabarzon, Philippines beBeeSupport Full time $50,000 - $70,000Technical Support Specialist Job DescriptionWe are seeking a highly motivated and detail-oriented Technical Support Specialist to join our team. As a Technical Support Specialist, you will be responsible for providing exceptional IT service to employees across the organization.Provide technical support for PCs, Windows operating systems, and Apple mobile...
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Support Expert
2 days ago
Cabuyao, Calabarzon, Philippines beBeeProblemSolving Full time $5,000 - $10,000Customer Service RepresentativeWe are seeking a skilled customer service representative to deliver exceptional support to our clients' customers.As the primary point of contact, you will handle inquiries, resolve issues, and ensure customer satisfaction. If you are a proactive problem-solver with excellent communication skills, this is an ideal role for...
