Support Expert

2 days ago


Cabuyao, Calabarzon, Philippines beBeeProblemSolving Full time $5,000 - $10,000
Customer Service Representative

We are seeking a skilled customer service representative to deliver exceptional support to our clients' customers.

As the primary point of contact, you will handle inquiries, resolve issues, and ensure customer satisfaction. If you are a proactive problem-solver with excellent communication skills, this is an ideal role for you.

Key Responsibilities:
  • Respond to customer inquiries via chat, email, and phone with professionalism and empathy
  • Resolve issues promptly, escalating complex cases to appropriate team members when necessary
  • Maintain and update customer support records, including case notes and resolution status
  • Provide product or service information, ensuring customers have a clear understanding of offerings
  • Collaborate with client teams to improve support processes and customer experience
Qualifications:
  • Proven experience in customer service or support roles
  • Strong problem-solving skills and the ability to stay calm under pressure
  • Excellent verbal and written communication skills
  • Familiarity with customer support software such as Zendesk, Freshdesk, HubSpot, or similar platforms
  • Ability to work independently, manage time effectively, and meet service-level expectations


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