Support Expert

2 days ago

Cabuyao, Calabarzon, Philippines beBeeCustomer Full time $60,000 - $80,000
Job Description

As a Customer Support Specialist, you will be responsible for delivering exceptional technical and functional support to customers, including Neobanks and MFIs. Working alongside an existing team of Support Specialists, you will assist clients with product configurations, troubleshooting, and best practices to maximize the value of the software.

This is a remote role, and candidates should be able to work standard CET working hours. You will collaborate with multiple teams, including Customer Success, Implementation, Product, and Tech, ensuring efficient service delivery.

Required Skills and Qualifications
  • Provide top-tier support by resolving customer queries on product configuration, reporting, and integrations.
  • Assist in defining and maintaining performance standards, including SLAs and best practices for ticket handling.
  • Collaborate with internal teams to enhance support processes and technical troubleshooting.
  • Maintain up-to-date knowledge of new product features and API integrations.
  • Act as an escalation point for complex customer issues, offering guidance and resolution strategies.
  • Identify and implement tools and automation to optimize resource efficiency.
  • Contribute to internal documentation, including support procedures and training materials.
  • Stay informed about product updates and ensure accurate communication with customers.
Benefits
  • 3 to 5 years of experience in technical support or customer service within banking, fintech, or core banking software.
  • Strong understanding of APIs, payments integrations, and best practices in technical support.
  • Knowledge of accounting principles is a plus.
  • Experience with customer support software (ideally Zendesk) and SLA/KPI management.
  • Proactive approach to continuous improvement and process optimization.
  • Strong analytical and problem-solving skills.
  • Ability to manage multiple priorities in a fast-paced environment.
  • Excellent communication and interpersonal skills, with a customer-centric mindset.
  • Experience working remotely and collaborating across functions.
  • Proficiency in English and expertise in MS Excel.
Others

We offer:

  • Competitive compensation.
  • Flexibility in working location.
  • Opportunity to collaborate with a global team and customers.
  • Work with a successful, globally applied SaaS business model.
  • Inclusive and diverse work environment that values growth and development.

  • Technical Support Expert

    2 days ago

    Cabuyao, Calabarzon, Philippines beBeeCustomerService Full time $60,000 - $80,000

    Job Title: Technical Support ExpertOverviewWe are seeking a skilled and experienced Technical Support Expert to join our team. As a key member of our support team, you will be responsible for providing exceptional customer service and technical support to our clients.This is an exciting opportunity for a motivated and organized individual who is passionate...

  • Technical Support Expert

    2 days ago

    Cabuyao, Calabarzon, Philippines beBeeExpert Full time ₱3,400,000 - ₱5,700,000

    Job DescriptionAs a Technical Support Specialist, you will be the primary point of contact for customers experiencing technical issues with our products. You will provide expert support via live chat and tickets, troubleshoot complex problems, and contribute to projects that enhance the customer experience.Our ideal candidate is highly knowledgeable about...

  • Technical Support Expert

    1 day ago

    Cabuyao, Calabarzon, Philippines beBeeCustomerSupport Full time ₱2,000,000 - ₱3,000,000

    Job Title: Technical Support ExpertWe're looking for a skilled professional who can provide exceptional technical support to our customers, ensuring their issues are resolved efficiently and effectively.You'll be the go-to person for technical queries, providing step-by-step solutions with patience and an approach tailored to each individual customer.In this...

  • Customer Support Expert

    2 days ago

    Cabuyao, Calabarzon, Philippines beBeeSupport Full time ₱150,000 - ₱220,000

    Job OverviewWe seek a highly skilled Customer Support Expert to provide round the clock coverage for provisioning and deprovisioning of employee user accounts in cloud environments.About the RoleThis is an exciting opportunity for a technical professional to join our team and contribute to delivering exceptional SaaS solutions and 24/7 operational support to...

  • Cybersecurity Specialist: Expert Support Role

    2 days ago

    Cabuyao, Calabarzon, Philippines beBeeCybersecurity Full time ₱1,800,000 - ₱2,200,000

    At OffSec, we empower cybersecurity professionals to fill the industry's talent gap through continuous education and training.Become a part of our global team and work remotely.We believe in diversity and inclusion, with team members from over 40 countries worldwide. Our experts are renowned authors, speakers, and IT professionals who drive innovation and...

  • Online Customer Support Expert

    2 days ago

    Cabuyao, Calabarzon, Philippines beBeeCustomerSupport Full time ₱2,500 - ₱4,500

    About UsHostinger is a fast-growing team dedicated to making online success possible for individuals and small businesses.We aim to provide tools that enhance the customer experience. Our mission involves providing expert assistance via live chat and tickets, while also simplifying complex problems.Your RoleYou will be part of our support team, contributing...

  • IT Support Expert

    2 days ago

    Cabuyao, Calabarzon, Philippines beBeeSupport Full time $45,000 - $60,000

    Service Desk SpecialistWe are seeking a highly skilled Service Desk Analyst to join our team. As a Service Desk Analyst, you will be responsible for providing end-user support via phone, email, and chat.You will manage incidents and requests within the ticketing system, perform daily follow-ups with end-users, and resolve username and password...

  • IT Support Expert

    2 days ago

    Cabuyao, Calabarzon, Philippines beBeeSupport Full time $50,000 - $70,000

    Technical Support Specialist Job DescriptionWe are seeking a highly motivated and detail-oriented Technical Support Specialist to join our team. As a Technical Support Specialist, you will be responsible for providing exceptional IT service to employees across the organization.Provide technical support for PCs, Windows operating systems, and Apple mobile...

  • Support Expert

    2 days ago

    Cabuyao, Calabarzon, Philippines beBeeCustomer Full time ₱600,000 - ₱1,000,000

    Job OverviewWe are seeking an experienced support professional to join our team as a Customer Support Specialist. This is a fantastic opportunity for someone who enjoys problem-solving, working with customers, and providing excellent service.Key ResponsibilitiesRespond to customer inquiries in a timely and effective manner, utilizing strong communication...

  • Virtual Marketing Expert

    2 days ago

    Cabuyao, Calabarzon, Philippines beBeeExpert Full time ₱540,000 - ₱720,000

    Job Title: Virtual Marketing ExpertWe are seeking an experienced professional to join our team as a Virtual Marketing Expert. This role involves providing expert-level support to our virtual marketing assistants, ensuring they have the necessary knowledge and skills to excel in their roles.The ideal candidate will have a strong background in digital...