IT Support Expert

3 days ago

Cabuyao, Calabarzon, Philippines beBeeSupport Full time $45,000 - $60,000
Service Desk Specialist

We are seeking a highly skilled Service Desk Analyst to join our team. As a Service Desk Analyst, you will be responsible for providing end-user support via phone, email, and chat.

You will manage incidents and requests within the ticketing system, perform daily follow-ups with end-users, and resolve username and password problems.

  • Provide exceptional end-user service desk support via phone, email, and chat.
  • Manage incidents and requests within the ticketing system.
  • Perform and document daily follow-ups with end-users within the ticketing system.
  • Resolve username and password problems.
  • Perform uninstall/reinstall of approved software applications to devices.
  • Provide multifactor authentication, single sign-on, and VPN support.
  • Perform software and application support.
  • Provide remote hardware support for laptops, tablets, mobile devices, monitors, docking stations, printers, and accessories.
Requirements:
  • CompTIA A+ certification.
  • Experience supporting Microsoft 365, Windows 10, and Active Directory.
  • 1+ year Mac OS experience.
  • Experience with the ticketing system.
  • Experience with remote access tools such as LogMeIn, TeamViewer, and Take Control.
  • Experience remotely troubleshooting windows hardware and software break/fix issues.
  • 2-3 years of progressive experience in a technical support role with an MSP or call center IT support environment.
  • Technical proficiency with common hardware, software, and technologies: Windows, Office, iOS, laptops, tablets, Mobile Device Management (MDM), VPN, WiFi, etc.
  • Knowledge of Active Directory, Azure, O365, MFA, SSO, Okta, networking, and server concepts.
  • Understanding of call center metrics and KPIs.
  • College or technology school degree preferred.
  • Ability to multitask and experience working in a fast-paced environment.
  • Strong technical troubleshooting and customer service skills.
  • Strong verbal and written communication skills.
Benefits

This role offers opportunities for professional growth and development in a dynamic and supportive work environment.

As a member of our team, you will have access to ongoing training and education opportunities to enhance your skills and knowledge.

You will also have the opportunity to work with a talented and experienced team of professionals who are passionate about delivering exceptional customer service.

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