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Relationship Business Developer

2 weeks ago

Cebu City, Central Visayas, Philippines VA Platinum Pty Ltd Inc. Full time

Job Description

We are looking for a skilled Client Relationship Manager to join our Cebu-based office team. As a key member of our client-facing team, you will be responsible for managing and nurturing client relationships in their dedicated portfolio to drive retention by delivering exceptional service.

Your Key Responsibilities

  • Manage and lead client interactions to drive satisfaction and retention.
  • Develop and maintain strong relationships with clients through coaching and mentoring support.
  • Maintain accurate client data and lodging activities using Hubspot.
  • Communicate effectively with stakeholders and team members, adapting communication styles as necessary.

Requirements

  • 3+ years of experience in managing client relationships in a B2B environment, preferably within outsourcing or staffing services.
  • Strong business acumen with the ability to think strategically about client needs and identify opportunities for growth within existing accounts.
  • Experience in leading and collaborating with cross-functional teams to deliver a cohesive and high-value client experience.
  • Skilled in resolving client issues with a solutions-focused approach, as well as managing negotiations and conflict resolution to maintain client trust.
  • Exceptional English communication skills, both verbal and written, with the ability to adapt communication styles to different stakeholders.

Industry-leading benefits

  • HMO w/ Dental Coverage + Dependents.
  • 2-week paid Christmas Break.
  • Fixed weekends off (Saturday and Sunday).
  • Take advantage of working the dayshift schedule.