Virtual Contact Center Operations Leader

6 days ago


Sorsogon, Bicol, Philippines beBeeLeadership Full time ₱1,500,000 - ₱2,000,000
Job Title:

Operations Director

Job Description

The Operations Director oversees the overall operations of a virtual contact center, ensuring seamless service delivery and optimal customer experience.

Key Responsibilities:
  • Leads a team of 8 to 10 Front Line Supervisors and Staff, across 24 x 7 service shifts.
  • Directs workforce management execution to optimize operational efficiencies while not compromising the customer experience.
  • Executes technology and process enhancements to improve operational efficiency and enhance the customer experience.
Requirements:
  • High School Diploma or equivalent required. Bachelor's Degree preferred.
  • 5+ years' experience managing within a Contact Center or Call Center Operations Management environment required.
  • Experience in leading multi-channel virtual operational teams.


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