Metro Manila Reservation Agent

5 days ago


Cavite City, Calabarzon, Philippines Sapient Global Services Full time

Sapient Global Services is a leading provider of business process outsourcing solutions, and we're expanding our team in Metro Manila. As a Hotel Reservation Agent, you'll be responsible for managing hotel reservations, inquiries, and cancellations, providing exceptional customer service, and maintaining accurate records of reservations and customer interactions. If you're a motivated and detail-oriented individual with strong communication skills, we'd love to hear from you.

About the Role:

This is an exciting opportunity to join a dynamic team and contribute to the success of our clients. You'll work closely with our customers to understand their needs and provide tailored solutions. Your expertise will be essential in building strong relationships and driving sales growth.

Your Key Responsibilities:
  • Manage hotel reservations, inquiries, and cancellations efficiently
  • Provide accurate details about hotel availability, rates, and amenities
  • Process bookings correctly and on time
  • Resolve customer concerns and escalate issues as needed
  • Maintain accurate records of reservations and customer interactions
What We're Looking For:
  • High school diploma or equivalent
  • No experience necessary – we provide comprehensive training
  • Strong communication and interpersonal skills
  • Attention to detail and effective problem-solving abilities
  • Familiarity with reservation systems (e.g., GDS) is a plus but not required
Benefits:
  • Competitive salary
  • Fast-track career growth for top performers
  • HMO with 2 FREE dependents from Day 1
  • Free coffee and biscuits at the office
  • Pioneer accounts (including non-voice and easy accounts)
  • Incentives, signing bonuses, and more premium perks
  • Flexible shifts (day, mid, and night)
  • Life insurance & retirement plan for qualified team members

At Sapient Global Services, we're committed to helping our employees grow and develop their careers. We offer a range of training programs and opportunities for advancement, so you can achieve your goals and reach your full potential.



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