Reservation Account Manager
4 days ago
Are you a people person with a passion for delivering exceptional customer service? Do you have a keen eye for detail and enjoy working in a fast-paced environment? As a Hotel Reservation Agent at Sapient Global Services, you'll be responsible for managing hotel reservations, inquiries, and cancellations, providing personalized support to our customers, and maintaining accurate records of reservations and customer interactions. If you're a motivated and results-driven individual with strong communication skills, we'd love to hear from you.
About the Company:Sapient Global Services is a leading provider of business process outsourcing solutions, dedicated to helping our clients achieve their goals through innovative and cost-effective solutions. Our team is passionate about delivering exceptional customer service and driving business growth.
Your Key Responsibilities:- Manage hotel reservations, inquiries, and cancellations efficiently
- Provide accurate details about hotel availability, rates, and amenities
- Process bookings correctly and on time
- Resolve customer concerns and escalate issues as needed
- Maintain accurate records of reservations and customer interactions
- High school diploma or equivalent
- No experience necessary – we provide comprehensive training
- Strong communication and interpersonal skills
- Attention to detail and effective problem-solving abilities
- Familiarity with reservation systems (e.g., GDS) is a plus but not required
- Competitive salary
- Fast-track career growth for top performers
- HMO with 2 FREE dependents from Day 1
- Free coffee and biscuits at the office
- Pioneer accounts (including non-voice and easy accounts)
- Incentives, signing bonuses, and more premium perks
- Flexible shifts (day, mid, and night)
- Life insurance & retirement plan for qualified team members
We're committed to creating a positive and inclusive work environment that supports the well-being of our employees. Join our team and take the first step towards a rewarding career
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