Creative Quality Assurance Expert
2 days ago
Job Overview:
We are seeking a highly skilled Quality Specialist to join our team. In this key role, you will be responsible for monitoring and reviewing customer requests to ensure they meet our quality control standards.
Responsibilities:
- Efficiently scrutinize customer requests to guarantee adherence to our quality control standards.
- Maintain high productivity and efficiency, reviewing an average of 50 requests within an 8-hour shift.
- Examine customer concerns from a quality perspective and offer valuable recommendations and observations to enhance quality outputs.
- Perform technical reviews and provide well-founded feedback to creatives on requests within the scope of service.
- Closely collaborate with Quality Specialist teammates and Quality Coordinator to streamline the handling of the quality review queue efficiently.
- Remain well-informed about the latest updates and pertinent information concerning the creative review process.
- Generate weekly reports pinpointing areas for improvement in overall aesthetics and creative quality of clients' requests.
- Actively offer feedback to the Quality Coordinator regarding Quality Team procedures.
- Proactively notify the Quality Coordinator about any abnormal system behavior or potential bugs identified in the platform.
Ideal Candidate Profile:
- Proficient in reviewing designs and artworks within the scope of the client's services.
- Proficiency in tools such as Adobe Creative Cloud and other relevant software.
- Keen attention to detail and ability to identify and address quality issues in creative works.
- Capacity to effectively comprehend information and ensure a thorough review of requests based on client details and ticket specifications.
- Robust analytical and problem-solving skills essential for maintaining quality standards.
- Experience and knowledge of the creative industry, coupled with a constant drive to stay informed on evolving industry trends.
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