
Quality Assurance Team Lead
2 days ago
About the Job:
Quality Assurance Team Lead (Clark, Pampanga) | Onsite
Start ASAP.
Responsibilities:
- Monitor and assess the quality of inbound and/or outbound calls and other customer interactions (such as email and chat) to ensure accuracy and compliance with quality standards.
- Record and report quality issues and performance metrics for management review.
- Provide feedback and support during formal coaching and training sessions for team members on the phone.
- Possess comprehensive knowledge of the specific discipline or the broader operational area.
- Lead specialized projects and activities, typically following established principles and procedures.
- Take initiative in managing your own workload without requiring detailed instructions or guidelines.
- May supervise less experienced professionals, offering expert guidance and taking responsibility for the quality of their deliverables.
Requirements:
- Experience in QA team leadership or similar roles
- Proven ability to significantly improve daily activities and processes within the team.
- Manage and oversee the implementation of short-term team activities.
- Make operational decisions within a defined scope.
- Maintain a focus on professional excellence and fulfill assigned responsibilities.
- Usually oversee a team of individual contributors.
-
Quality Assurance Team Lead
1 week ago
Angeles City, Central Luzon, Philippines Teleperformance Full time ₱900,000 - ₱1,200,000 per yearKey ResponsibilitiesMonitor and evaluate customer interactions across phone, email, and chat to ensure accuracy, compliance, and quality standards.Document quality results, identify trends, and prepare performance reports for management review.Provide structured feedback and collaborate with Training and Operations teams to address performance gaps.Lead,...
-
Quality Assurance
4 weeks ago
Angeles City, Central Luzon, Philippines MCI Full timeOverviewAngeles City, PHMCI is a leading Business Process Outsourcing (BPO) company that specializes in delivering tailored solutions to meet the diverse needs of our clients. With a commitment to excellence and a focus on innovation, we have established ourselves as a trusted partner in the industry.As a Quality Assurance (QA) Specialist, you will be...
-
Quality Assurance Manager
3 days ago
Angeles City, Central Luzon, Philippines UNIVERSAL ACCESS and SYSTEMS SOLUTIONS, PHIL. INC. Full time ₱1,200,000 - ₱2,400,000 per yearAbout the role As the Quality Assurance Manager at UNIVERSAL ACCESS and SYSTEMS SOLUTIONS, PHIL. INC.', you will play a pivotal role in overseeing the quality assurance processes to ensure high standards in customer interactions, compliance with company policies, and continuous improvement in service delivery. This role involves managing the QA team,...
-
Quality Assurance Manager
3 days ago
Angeles City, Central Luzon, Philippines Universal Access and Systems Solutions Inc. Full time $60,000 - $80,000 per yearJob Overview:The QA Manager is responsible for overseeing the quality assurance processes to ensure high standards in customer interactions, compliance with company policies, and continuous improvement in service delivery. This role involves managing the QA team, analyzing performance data, and working closely with operations to enhance customer experience...
-
Quality Assurance Outbound Sales
4 weeks ago
Angeles City, Central Luzon, Philippines Clark Outsourcing Full timeOverviewPosition Title: Quality Assurance Outbound SalesWork Set Up: On-SiteSchedule: 9:00 PM to 6:00 AM PH TimeJob Location: Clark Outsourcing - Building 35 Philexcel Business Park, Clark PampangaQuick Rundown: We are seeking an experienced Quality Assurance Specialist with 2 to 3 years of QA experience in outbound calling. The ideal candidate must be...
-
Quality Team Lead
4 weeks ago
Cebu City, Central Visayas, Philippines Nezda Global Full timeOverviewNezda is actively looking for Quality Team Lead.QualificationsWith 2 to 3 years of experience in quality assurance in BPO setupExperience as QA Team LeadSix Sigma Green Belt certified or trained resource with domain experience is an advantageExcellent communication skills in EnglishGood knowledge of Audit and Evaluation functionJob...
-
Quality Team Lead
4 weeks ago
Cebu City, Central Visayas, Philippines Nezda Global Full timeOverview Nezda is actively looking for Quality Team Lead. Qualifications With 2 to 3 years of experience in quality assurance in BPO setup Experience as QA Team Lead Six Sigma Green Belt certified or trained resource with domain experience is an advantage Excellent communication skills in English Good knowledge of Audit and Evaluation function Job...
-
Quality Assurance Analyst
1 day ago
Angeles City, Central Luzon, Philippines NADECO MEI FOODS CORPORATION Full time ₱192,000 - ₱194,400 per yearQA ANALYSTPrepares and monitors various permits needed for the operation.Maintains appropriate filing systems for all documents, records, and reports.Implement quality assurance programs that effectively monitor product manufacturing in compliance with NMIS, BAI, GMP.Ensures maintenance and sanitation of the facility is in compliance with food safety...
-
quality assurance
2 days ago
Tarlac City, Central Luzon, Philippines Paramount Human Resource Multi-Purpose Cooperative Full time ₱800,000 - ₱1,200,000 per yearJob Summary:We are urgently seeking a detail-oriented and proactive Quality Assurance professional to join our Food Tech team. The ideal candidate will ensure that all food products meet safety, quality, and regulatory standards from production through delivery. You will implement and monitor quality control processes, conduct audits, and collaborate closely...
-
Supervisor Quality Assurance
3 weeks ago
Cebu City, Central Visayas, Philippines Dexcom Full timeThe CompanyDexcom Corporation (NASDAQ DXCM) is a pioneer and global leader in continuous glucose monitoring (CGM). Dexcom began as a small company with a big dream: To forever change how diabetes is managed. To unlock information and insights that drive better health outcomes. Here we are 25 years later, having pioneered an industry. And we're just getting...