Quality Assurance Team Lead

2 days ago

Angeles City, Central Luzon, Philippines TASQ Staffing Solutions Full time

About the Job:
Quality Assurance Team Lead (Clark, Pampanga) | Onsite
Start ASAP.

Responsibilities:

  • Monitor and assess the quality of inbound and/or outbound calls and other customer interactions (such as email and chat) to ensure accuracy and compliance with quality standards.
  • Record and report quality issues and performance metrics for management review.
  • Provide feedback and support during formal coaching and training sessions for team members on the phone.
  • Possess comprehensive knowledge of the specific discipline or the broader operational area.
  • Lead specialized projects and activities, typically following established principles and procedures.
  • Take initiative in managing your own workload without requiring detailed instructions or guidelines.
  • May supervise less experienced professionals, offering expert guidance and taking responsibility for the quality of their deliverables.

Requirements:

  • Experience in QA team leadership or similar roles
  • Proven ability to significantly improve daily activities and processes within the team.
  • Manage and oversee the implementation of short-term team activities.
  • Make operational decisions within a defined scope.
  • Maintain a focus on professional excellence and fulfill assigned responsibilities.
  • Usually oversee a team of individual contributors.

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