Quality Assurance Expert

22 hours ago


Angeles City, Central Luzon, Philippines beBeeQuality Full time $90,000 - $120,000
Job Title: Quality Assurance Specialist

About the Role:

We are seeking an experienced Quality Assurance professional to join our team. As a member of our QA Team, you will play a crucial role in driving our transformation towards delivering exceptional support experiences.

In this role, you will be responsible for evaluating and monitoring support interactions, coaching and mentoring team members, analyzing performance data, designing training sessions, and participating in calibration sessions.

You will also work closely with cross-functional teams to identify gaps and develop solutions that enhance performance and improve outcomes.

Key Requirements:

  • 3+ years of experience in quality assurance or customer experience analytics
  • Experience with QA platforms with AI integrations
  • Knowledgeable about AI/ML model evaluation frameworks and benchmarks
  • Familiarity with fundamentals of AI/ML-driven tools such as speech/text analytics, sentiment detection, and interaction scoring
  • Background in analyzing complex data; working knowledge of SQL is a plus
  • Capable of supporting geographically dispersed teams across different time zones
  • Understanding of basic business metrics and the impact of support on these metrics
  • Problem-solving capabilities to create effective strategies to improve support quality

Benefits:

We offer a range of perks and benefits designed to support your well-being and career growth. Visit go.atlassian.com/perksandbenefits to learn more about our offerings.



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