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Service Excellence Ambassador

2 weeks ago

Cebu City, Central Visayas, Philippines beBeeCustomer Full time ₱5,000 - ₱10,000
Customer Service Representative

At our organization, we are committed to delivering exceptional online shopping experiences to customers across all marketplaces. Our ideal candidate will play a key role in achieving this goal by providing timely and effective support via email, phone calls, voicemails, and live chat.

Key Responsibilities:
  • Deliver customer service for Amazon 2P and 3P accounts and track performance on Amazon.
  • Represent assigned brands and familiarize themselves with each brand's online selling policies.
  • Ensure assigned brands achieve excellent performance ratings on Amazon and other marketplaces.
  • Resolve customer queries related to orders processed through Amazon, our website, and physical stores by collaborating with the Supplier Management group, Listings, Inventory, Pricing, and Warehouse Teams.
  • Provide customers with shipment status updates.
  • Confirm, cancel, and process refunds for orders as needed.
  • Notify customers about order delays.
  • Coordinate with shipping carriers to investigate lost packages and defective product claims.
  • Build customer trust and earn positive feedback.
  • Update internal tools, such as spreadsheets.
  • Maintain excellent metrics on Amazon and other marketplaces.
  • Execute special projects assigned by the Manager.
  • Support the Customer Service Manager and serve as a point of contact in their absence or when needed.
Essential Requirements:
  • Proficient in speaking American English and skilled at writing emails.
  • Able to multitask.
  • Good computer skills and knowledge of internet navigation.
  • Good attendance record in previous employment.
  • Willingness to contribute beyond scope requirements.
  • Detailed-oriented and highly organized.
  • Ability to work night shifts.
  • Flexibility to work weekends with a rotational schedule.