Guest Services Ambassador

2 days ago


Cebu City, Central Visayas, Philippines beBeeCustomer Full time
Job Summary

We are seeking a highly skilled and motivated Guest Services Associate to join our team.

Key Responsibilities:
  • Communicate effectively with guests through various channels, including social media.
  • Develop relationships with external and internal customers to foster customer loyalty.
  • Maintain in-depth knowledge of property products, reservation systems, and customer service standards.
  • Resolve all reservation issues and provide valuable feedback to hotel operations on behalf of Casino Patrons and the Casino Marketing team.
  • Generate reports for business units' reference.
Qualifications:
  • Bachelor's degree from any recognized institution.
  • At least 1-2 years of relevant work experience.
  • Excellent communication and interpersonal skills.
  • Proficiency in computer applications.
  • Strong problem-solving and analytical skills.
  • Effective organizational skills.
  • Positive attitude and strong work ethics.
  • Ability to work varied shifts, including nights, weekends, and holidays.
  • Experience with operating systems (e.g., Opera), Guest Experience Software Systems, or equivalent.


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