Excellent Customer Service Opportunities

3 days ago

Cebu City, Central Visayas, Philippines beBeeCustomerService Full time ₱150,000 - ₱250,000

Customer Service Representative: A Key Role in Ensuring Excellent Customer Experience

Job Summary:

We are seeking a highly skilled and dedicated Customer Service Representative to join our team. As a key member of our customer service unit, you will be responsible for providing exceptional customer service to all customers through timely and quality handling and fulfillment of inquiries, requests, and concerns received via various channels.

Key Responsibilities:

  • Handle and provide quality service, support, and fulfillment to customer inquiries, requests, and concerns.
  • Escalate customer concerns, work system issues, and any problem encountered to your immediate superior to facilitate resolution.
  • Submit required reports and documentation to your immediate superior related to inquiries, requests, and concerns received.
  • Comply strictly with the bank's standard policies, procedures, and guidelines in the performance of day-to-day tasks to meet the agreed KPI targets and quality standards at all times.
  • Keep and maintain an organized workstation, office equipment, office supplies and tools.
  • Perform other duties and responsibilities that may be assigned from time to time.

Requirements:

  • At least 2 years' call center experience
  • Experience in banking industry is an advantage

Benefits:

  • Seniority level: Mid-Senior level
  • Employment type: Full-time
  • Job function: Customer Service
  • Industries: Banking and Telephone Call Centers

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