Customer Experience Ambassador
2 days ago
We are a global business process outsourcing (BPO) company that offers services to clients in many industries.
Job Description
This role involves providing exceptional customer experiences through multiple communication channels, including phone, email, and chat. As a key member of our team, you will be responsible for delivering accurate information about our products, services, and company policies while handling and resolving customer complaints with empathy and patience.
You will also be required to process orders, returns, refunds, and exchanges as needed while maintaining accurate records of customer interactions and updating their accounts in our database.
Key Requirements
- Must be a permanent resident in the Philippines.
- High School graduates are welcome to apply.
- At least 1 year of BPO experience with 6 months of sales experience.
- Age: 21-40 years old.
- Average to good communication skills.
- Residing within Metro Manila, willing to work at both Ortigas and Mckinley sites.
- Able to adapt to dayshift and midshift schedules.
Working Arrangements
This position will be based onsite, with regular working hours from Monday to Friday.
The work location is Taguig City.
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