Expert Customer Service Specialist

1 day ago

Mandaluyong City, National Capital Region, Philippines beBeeSupport Full time $14,400 - $24,000
Remote Support Expert

As a skilled Remote Support Expert, you will be the front-line ambassador for our organization, responsible for delivering top-tier support to our users.

Key Responsibilities
  • Support & Troubleshooting: Respond to customer queries via email, chat, and occasional phone support within agreed Service Level Agreements (SLAs).
  • Diagnose and Resolve Product Usage Issues: Efficiently and empathetically diagnose and resolve product usage issues.
  • Onboarding & Education: Guide new users through platform setup and onboarding steps.
  • Develop and Maintain Knowledge-Base Content: Develop and maintain knowledge-base content, FAQs, and help documentation.
  • Cross-Functional Collaboration: Work closely with Sales, Product, and Engineering teams to communicate customer challenges, needs, and expectations.
About You
  • Must-Have:
    • At least 2 years of customer support experience (ideally in SaaS or tech-driven environments).
    • Exceptional written and spoken English; clear, friendly, and professional communication style.
    • Strong ability to diagnose problems and walk customers through solutions.
    • Experience with support tools like Zendesk, Intercom, Freshdesk, or similar.
    • Proven ability to multitask and prioritize in fast-paced, remote environments.
  • Nice-to-Have:
    • Familiarity with Applicant Tracking Systems (ATS), HR Technology, or recruitment processes.
    • Basic knowledge of APIs, integrations, or web-based products.
    • Previous experience working remotely or in asynchronous teams across time zones.
Why Join Us?
  • Be part of a cutting-edge recruitment technology platform shaping the future of global hiring.
  • Work in a dynamic and collaborative startup environment.
  • Competitive salary and benefits package.
  • Opportunities for career growth and development.
  • Flexible remote/hybrid work setup.

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