Customer Experience Specialist

1 week ago


Mandaluyong City, National Capital Region, Philippines beBeeCustomerSupport Full time ₱100,000 - ₱125,000

As a key contributor to our organization, this role offers the opportunity to deliver exceptional customer experiences and drive business success.

About the Position
  • This is an exciting chance for an experienced customer support professional to work collaboratively with skilled experts who prioritize employee satisfaction and work-life balance.
Main Responsibilities
  • Provide timely and effective customer support through various communication channels (phone, email, chat) to resolve issues and address customer inquiries.
  • Maintain accurate records of customer interactions, transactions, and feedback.

Requirements:

  • A minimum of six months of experience in business process outsourcing
  • Experience handling healthcare accounts is highly valued
  • Strong verbal and written English skills are essential
  • Proficiency in Microsoft Office tools (Excel, Word, Outlook)
  • Willingness to work on-site in Shaw, Mandaluyong, and accommodate night shifts

We Offer

  • A competitive salary and comprehensive benefits package
  • Health insurance with dependent coverage
  • Night differential compensation
  • Attendance bonus scheme
  • Paid time off and flexible leave credits
  • Ongoing performance evaluations and opportunities for career growth
  • A focus on achieving a healthy work-life balance


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