Customer Experience Ambassador

1 day ago

Mandaluyong City, National Capital Region, Philippines beBeeCustomerExperience Full time ₱800,000 - ₱1,200,000
Customer Experience Specialist

We are looking for an ambitious and highly skilled Customer Experience Specialist to enhance our customer interactions. As the front line of communication, you will be addressing inquiries about products and services across various channels, including email, live chat, phone, and social media.

Key Responsibilities:

  • Deliver exceptional customer service through our support tool, ensuring all interactions are approachable, optimistic, considerate, accurate, and timely.
  • Be the primary point of contact for customers, offering support and guidance to improve their overall experience.
  • Serve as a dedicated resource for customers with memberships and subscriptions, providing personalized assistance.
  • Implement retention strategies to help reduce churn, actively engaging with customers to understand their needs and address concerns.
  • Act as a passionate advocate for our brand and product lines, embodying our values and mission.
  • Foster a positive brand perception by consistently delivering outstanding customer interactions.
  • Proactively identify and resolve customer issues, taking ownership to ensure seamless deliveries, transactions, and overall experiences.
  • Employ a solution-oriented mindset to determine the root cause of any troubleshooting concerns relating to customer experience and product usability.
  • Work with the CX Leadership team to share customer insights and contribute to strategies aimed at enhancing the overall customer experience.
  • Provide valuable feedback based on customer interactions to improve processes and product offerings.

Requirements:

  • Experience in customer-facing roles.
  • Excellent written and oral communication skills.
  • Strong people skills – excited by interacting with diverse individuals.
  • Friendly and empathetic.
  • Able to think critically and learn quickly.
  • Experience with CRM systems such as Richpanel or Zendesk.
  • Passionate about creating remarkable experiences for customers.
  • A self-starter who thrives in fast-paced environments and delights in problem-solving.
  • Adaptable and able to navigate change while embracing new challenges.
  • A team player who collaborates effectively with various personalities.
About the Role

This is an excellent opportunity to make a meaningful impact on our customers' lives. If you are a highly motivated individual with a passion for delivering exceptional customer experiences, we encourage you to apply.

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