Customer Experience Specialist

1 day ago

Mandaluyong City, National Capital Region, Philippines beBeeCustomer Full time $85,000 - $101,500

Customer Service Representative Role Overview

  • We are seeking a seasoned customer advocate to join our team and provide exceptional support to our clients. This is a 3-month contract role, with the possibility of extension depending on mutual fit and evolving priorities.

About the Role

  • This position involves interacting with customers across multiple channels (SMS, email, chat, phone) to provide accurate, valid, and complete information with the highest degree of empathy, courtesy, and professionalism.
  • The successful candidate will be responsible for handling customer consultation calls, technical troubleshooting, escalations, and complex investigations.
  • They will troubleshoot product or service-related issues by investigating root causes, collaborating with internal teams, and ensuring timely resolution.

Key Responsibilities

  • Provide customer service in a timely and professional manner.
  • Collaborate with internal and external teams to resolve customer inquiries and concerns.
  • Troubleshoot product or service-related issues and ensure timely resolution.

Requirements

  • 3+ years of member or customer support experience in a fast-paced environment.
  • Previous experience supporting SaaS products.
  • Excellent communication skills and ability to adapt/respond to different types of characters.

What We Offer

  • A dynamic and supportive work environment.
  • Ongoing training and development opportunities.
  • A competitive salary and benefits package.

Why You'd Love This Job: As a Customer Service Representative, you will have the opportunity to make a real difference in people's lives by providing top-notch support and resolving customer issues efficiently. If you're passionate about delivering exceptional customer experiences and working in a fast-paced environment, this is the perfect role for you

  • You are solutions-focused and resourceful, always looking for ways to improve processes and enhance the customer experience.
  • You have excellent reading comprehension, verbal, and written communication skills.

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