Customer Experience Advocate

24 hours ago

Mandaluyong City, National Capital Region, Philippines beBeeAmbassador Full time $40,000 - $60,000
Customer Service Ambassador

We're building a global community where creativity, collaboration, and impact thrive. As a customer service ambassador, you'll be the first point of contact for our customers, providing welcoming and engaging support through video calls, chats, and routing to team members.


Key Responsibilities:
  • Greet customers in the lobby and direct them to team members
  • Answer video calls, chats, and reassign customers to team members
  • Collaborate with managers and customer support representatives to connect customers on Zoom
  • Develop best practices for waiting room etiquette and maintain a great Zoom room environment
  • Educate customers on chat/Zoom support features
  • Provide feedback to the leadership team to enhance the customer experience
  • Connect senior specialists with scheduled customers
  • Facilitate urgent escalations by working with managers and senior specialists

Requirements:

Strong collaboration, time-management, and prioritization skills are crucial for success in this role. Team members are required to be on camera for all customer, peer, and supervisor interactions.


Benefits:

We cultivate a culture that values innovation, celebrates ideas, and prioritizes people above all else. Our platform empowers agencies, entrepreneurs, and businesses to elevate their digital presence and drive growth.


Join Our Community:

As a customer service ambassador, you'll be part of a dynamic team dedicated to delivering exceptional customer experiences. If you're passionate about creating lasting relationships and driving business growth, we encourage you to apply.

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