Customer Experience Specialist

We are seeking an accomplished Customer Experience Specialist to join our dynamic team. As a key member of our customer-facing unit, you will play a pivotal role in delivering exceptional service and support to our clients.

Your primary responsibility will be to handle inbound and outbound calls professionally and efficiently, providing timely resolutions to customer inquiries and issues. To excel in this position, you must possess excellent communication skills, a strong command of the English language, and the ability to work effectively in a fast-paced environment.

In addition to your outstanding interpersonal skills, you will need to demonstrate a high level of proficiency in problem-solving, critical thinking, and adaptability. You should also be well-versed in Microsoft Office and have basic knowledge of Windows operating systems.

A successful candidate for this role will be highly motivated, results-driven, and committed to delivering exceptional customer experiences. If you are a natural communicator with a passion for problem-solving and a keen eye for detail, we encourage you to apply.

• Handle inbound and outbound calls professionally and efficiently.
• Resolve customer issues on the first call through effective problem-solving.
• Research and retrieve information across systems to support customer needs.
• Accurately document interactions and process claims.
• Guide customers through options to find the best solutions.
• Follow scripts, policies, and procedures while using available resources.
• Protect customer privacy and handle sensitive information appropriately.
• Escalate complex issues to the appropriate team members.
• Stay current with training, updates, and program knowledge.
• Maintain consistent attendance and adhere to scheduling requirements.

• You must be at least 18 years old.
• You should have a high school diploma or equivalent.
• You should have prior experience working in a call center environment.
• You should have a strong command of the English language.
• You should have typing speed of 20+ WPM.
• You should have a high-speed internet connection.
• You should be proficient in Microsoft Office.
• You should be familiar with Windows operating systems.
• You should have excellent problem-solving skills.
• You should be able to multitask and self-manage effectively.

• You will enjoy a competitive compensation package.
• You will receive HMO coverage for you and your dependents.
• You will receive dental coverage.
• You will receive free meals during training.
• You will have opportunities for career growth and learning.
• You will receive allowances for rice, clothing, laundry, and meals.
• You will receive performance and loyalty bonuses.
• You will have access to regular disinfection and fogging of the workplace.
• You will have opportunities for growth and promotion.
• You will have access to employee shuttle services.
• You will participate in company retreats and off-site events.

We are an equal opportunity employer and welcome applications from diverse candidates. We strive to create a workplace that is inclusive and respectful of all employees. We do not discriminate based on age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable laws, regulations, and ordinances.