Night Shift Sales Renewal Specialist

3 days ago

Manila, National Capital Region, Philippines beBeeRenewal Full time $100,000 - $120,000

We are seeking a skilled professional to drive industry-leading renewal rates and maintain a large volume of renewals with a high call and email volume daily.

Key Responsibilities:
  • Drive industry-leading renewal rates and maintain a large volume of renewals with a high call and email volume daily, covering the North America territory.
  • Collaborate with customers, partners, and internal stakeholders in a hybrid work environment.
  • Develop trusted relationships with key accounts, customer stakeholders, and executive sponsors within our existing customer base to drive high ROI on our solutions.
  • Identify customer requirements, uncover roadblocks, and demonstrate strong account management and commercial capabilities to drive renewals to on-time closure.
  • Partner with Customer Success & Account Executives to maximize account growth opportunities by playing an active role on the account team and helping identify expansion and cross-sale opportunities.
  • Identify and execute strategies to decrease churn across the signed customer base.
  • Prioritize responsibilities within your customer segment, differentiating between accounts at risk and balancing daily activity and velocity sales.
  • Work with customers to resolve issues preventing ongoing relationships.
  • Maintain accurate customer records, including licenses, software expiration dates, shipping addresses, and updated contact information.
  • Collaborate with various departments to advocate for the customer and resolve issues, including collections, legal requirements, pilot programs, and escalation to support & engineering.
  • Negotiate and move timelines while closing sales with a high customer experience.
  • Raise issues and trends identified in your customer segment for analysis and resolution.

A successful candidate will have 2+ years' experience in a technical sales role, a Bachelor's Degree from an accredited university or equivalent work experience, ability to network and build trust both internally and externally, and ability to navigate and bring clarity to complex situations. Previous experience with CRM - NetSuite or Salesforce; Tableau is a plus.

Benefits:

We offer an Equal Employment Opportunity Employer environment, where we consider all qualified applicants for employment without regard to race, color, religion, sex, age, national origin, sexual orientation, gender identity, marital status, disability, veteran status or any other characteristic protected by law.

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