Renewal Associate

3 days ago

Manila, National Capital Region, Philippines SupportNinja Full time $40,000 - $60,000 per year

Job Description

Work Set Up:Hybrid (Must be willing to go onsite at least once-a-month at the Sanctum, SM North EDSA, QC)

Start Date:ASAP

Schedule: 9:00PM - 6:00AM, MNL (M-F)

Equipment:Company provided

What does a day in the life of a Renewals Associate look like?

  • Own the automated renewal checklist activity for all accounts due each renewal cohort. Each checklist component below should be performed by RS as detailed in the standard process.

  • Account Level Details

  • Renewal Opportunity Details
  • Quote / Proposal Details
  • Cart Level Details
  • Final Renewal Opportunity Level
  • Responsible for tracking Automated Renewal Notices
  • Performs a proper hand-off to Renewal Manager for all renewals that requires client engagement/communication – negotiation, upsell/down sell, cancellation, etc.
  • Ensures that all renewals are properly set for discount recapture based on MSA
  • Performs other administrative function as defined and delegated by the line manager
  • Work hand in hand with Renewal Managers/SR Renewal Managers to help drive renewals

What are the required qualifications of a Renewals Associate?

  • At least 1 year of experience in renewals, sales or sales support
  • 2-year college degree or equivalent business experience
  • Should have above average communication skills; similar to CSR
  • Experience recording information in Salesforce or similar CRM system preferred
  • Experience in a SaaS Account is a plus

Ninja Perks and Benefits

*Full time employees

  • Competitive compensation
  • Adherence to government-mandated benefits
  • Retirement Savings Program with Company Matching
  • Life Insurance
  • HMO on day 1
  • Paid time off, birthday leave
  • Bonus and incentive plans
  • Opportunities for skills training and personal and professional development
  • Employee Referral Program
  • Beautiful office space (for onsite employees)
  • Free lunch provided daily (for onsite employees)

Experience infinite fun so you can have infinite growth. Discover A Better Way to Grow Are you ready?

If you are interested, you can access your instant interview

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