Customer Renewals Sales Specialist, Night Shift

3 days ago

Manila, National Capital Region, Philippines SolarWinds Full time
Customer Renewals Sales Specialist, Night Shift

At SolarWinds, we're a people-first company. Our purpose is to enrich the lives of the people we serve—including our employees, customers, shareholders, partners, and communities. Join us in our mission to help customers accelerate business transformation with simple, powerful, and secure solutions.

The ideal candidate thrives in an innovative, fast-paced environment and is collaborative, accountable, ready, and empathetic. We hire based on attitude, competency, and commitment. Solarians are ready to advance our world-class solutions in a fast-paced environment and accept the challenge to lead with purpose. If you're looking to build your career with an exceptional team, you've come to the right place. Join SolarWinds and grow with us

Your Impact:
  • Drive industry-leading renewal rates and maintain a large volume of renewals with a high call and email volume daily, minimum 50 per day, covering the North America territory (Night Shift).
  • Collaborate with customers, partners, and internal stakeholders (legal, finance, sales, support, engineering, etc.) in a hybrid work environment.
  • Develop a trusted relationship with key accounts, customer stakeholders, and executive sponsors within our existing customer base to drive high ROI on SWI.
  • Identify customer requirements, uncover roadblocks, and demonstrate strong account management and commercial capabilities to drive renewals to on-time closure.
  • Partner with Customer Success & Account Executives to maximize account growth opportunities by playing an active role on the account team and helping identify expansion and cross-sale opportunities.
  • Identify and execute strategies to decrease churn across the signed customer base.
  • Prioritize responsibilities within your customer segment, differentiating between accounts at risk and balancing daily activity and velocity sales.
  • Work with customers to resolve issues preventing ongoing SolarWinds relationships.
  • Help maintain accurate customer records, including licenses, software expiration dates, shipping addresses, and updated contact information.
  • Collaborate with various departments to advocate for the customer and resolve issues, including collections, legal requirements, pilot programs, and escalation to support & engineering.
  • Negotiate and move timelines while closing sales with a high customer experience.
  • Raise issues and trends identified in your customer segment for analysis and resolution.
  • Advocate for the customer to ensure the optimal customer experience.
  • Demonstrate product knowledge to articulate value and identify upsell opportunities.
Your Experience:
  • 2+ years' experience in a technical sales role
  • Bachelor's Degree from an accredited university or equivalent work experience
  • Ability to network and build trust both internally and externally
  • Ability to navigate and bring clarity to complex situations
  • Previous experience with CRM - NetSuite or Salesforce; Tableau is a plus
Equal Employment Opportunity

SolarWinds is an Equal Employment Opportunity Employer. SolarWinds will consider all qualified applicants for employment without regard to race, color, religion, sex, age, national origin, sexual orientation, gender identity, marital status, disability, veteran status or any other characteristic protected by law.

All applications are treated in accordance with the SolarWinds Privacy Notice: https://www.solarwinds.com/applicant-privacy-notice


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