Employee Support Specialist

2 days ago

Ayala Alabang, National Capital Region, Philippines beBeeCommunication Full time ₱500,000 - ₱1,000,000

Job Overview:

The HR Operations role is a key position within our organization, responsible for providing exceptional support to employees and management. The successful candidate will possess excellent communication skills, with the ability to respond effectively to employee inquiries and transactional services via various channels.

Key Responsibilities:
  • Respond to employee inquiries and provide timely resolutions.
  • Support managers and employees with policy and navigation inquiries, as well as transactions such as employee personal data changes, job data changes, promotions, demotions, salary changes, performance management, learning, severance, tax inquiries, exit/termination, and leave of absence on Workday.
  • Create/refer to Standard Operating Procedures (SOPs) and Detailed Task Procedures (DTPs) for completing employee transactions.
  • Collaborate with onshore partners to obtain training on all queries received from employees.
  • Maintain a repository of out-of-scope queries and develop strategies to shift left these into Tier 1. Transfer relevant Tier 2 transactions to designated leads or onshore counterparts in accordance with defined processes.
Required Skills and Qualifications:
  • Bachelor's Degree Holder
  • Minimum 1-year experience in HR Helpdesk role, preferably from a shared service center environment.
  • Experience working with HR ATS and workflow systems (ServiceNow, Zendesk, BambooHR, etc.)
  • Willingness to work in US shifts
Why Choose Us?
  • Competitive Salary & Benefits – Enjoy a rewarding compensation package
  • Career Growth – Clear paths for advancement and skill development
  • Supportive Work Environment – Join a team that values collaboration and respect
  • Exciting Opportunities – Be part of a dynamic and growing industry
Seniority Level:
  • Entry-level
Employment Type:
  • Full-time
Job Function:
  • Human Resources
  • Industry: IT Services and IT Consulting

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