Workforce Efficiency Specialist

2 days ago

San Fernando, Central Luzon, Philippines beBeeWorkforce Full time ₱40,000 - ₱75,000

Streamlining Workforce Operations

We are committed to revolutionizing workforce management for global businesses. Our goal is to become the leading partner for companies seeking to build exceptional teams and automate their operations.

As a key team member, you will play a pivotal role in shaping the future of work.


Main Responsibilities:
  • You will report directly to the VP of Operations and/or COO.
  • Utilize forecast models to ensure optimal staffing levels.
  • Monitor absenteeism and attrition daily.
  • Collaborate with Talent Acquisition, Operations, and Training teams to match new hires with clients.
  • Leverage Lever, MySQL, and other tools to pair idle talent with active opportunities.
  • Manage offboarding processes to remove tools and system access for exiting employees.
  • Track account churn and secure timely replacements with leadership and Talent Acquisition.
  • Maintain a centralized database of active employees, including accurate organizational charts and reporting lines.
  • Provide workforce health updates and coordinate staffing needs with Talent Acquisition and Operations.
Key Deliverables:
  • Active employee count by job level.
  • Prior Day, WTD, and MTD absenteeism rates.
  • Prior Day, WTD, and MTD attrition rates.
  • Client run rate churn rates and geo-specific churn reports.
  • Ad-hoc WFM reports as needed.
Necessary Qualifications:
  • Proven experience in workforce management, preferably in a BPO or remote work environment.
  • Strong analytical skills and ability to forecast workforce needs.
  • Proficiency in workforce tools (e.g., Lever) and data management systems.
  • Excellent communication and collaboration skills.
  • Highly organized with exceptional attention to detail.

Succeed Together:

By joining us, you'll help streamline operations across departments, enabling TA, Operations, and Training to focus on what they do best. You'll be the critical link that ensures talent is matched effectively, communication is seamless, and productivity is maximized.

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