Operational Efficiency Specialist

1 day ago

San Fernando, Central Luzon, Philippines beBeeoperations Full time ₱750,000 - ₱1,000,000
Key Operations Executive Role

At MCI Careers, we are seeking a results-driven Operations Director to lead our BPO operations team. This pivotal role is responsible for ensuring operational excellence, driving performance, and optimizing efficiency across multiple campaigns.

The ideal candidate will have a strong background in managing large teams, improving processes, and delivering high-quality service while meeting key performance indicators (KPIs) and client expectations.

Key Responsibilities:
  • Oversee daily operations to ensure seamless service delivery and adherence to SLAs.
  • Manage, coach, and develop team managers and supervisors to drive performance and engagement.
  • Analyze key performance metrics to identify trends, areas of improvement, and implement corrective actions.
  • Develop and implement strategies to optimize workforce efficiency and productivity.
  • Collaborate with stakeholders, including clients and internal teams, to ensure alignment on business objectives.
  • Foster a culture of continuous improvement by driving process enhancements and best practices.
  • Monitor and manage operational budgets to ensure cost efficiency without compromising service quality.
  • Ensure compliance with company policies, industry regulations, and client contractual agreements.
Requirements:
  • College Graduate and Combination of Training and Experience.
  • Minimum of 3 years of experience in BPO operations management and leadership roles.
  • Proven track record in managing large teams, driving performance, and improving operational efficiency.
  • Strong understanding of workforce management, process optimization, and client relationship management.

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