
Senior Operations Efficiency Leader
6 days ago
This pivotal role ensures seamless service delivery, drives performance, and optimizes efficiency across campaigns.
- Daily operations oversight for SLA adherence and service excellence.
- Team management, coaching, and development to drive performance and engagement.
- Performance metric analysis to identify trends and implement corrective actions.
- Workforce optimization strategies to enhance efficiency and productivity.
- Collaboration with stakeholders for business objective alignment.
- College Graduate and relevant experience combination.
- Minimum 3 years BPO operations management and leadership experience.
- Proven track record in managing large teams, driving performance, and improving operational efficiency.
- Strong understanding of workforce management, process optimization, and client relationship management.
Key Skills:
Workforce management, process optimization, client relationship management, team management, leadership, operations management, performance improvement.
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