
Workforce Real Time Analyst
4 days ago
COMPANY PROFILE: Information technology, outsourcing, and business consulting services.
Position: Workforce Real Time Analyst
Industry: BPO Company
Work Location: Clark Pampanga
Salary: Php 30,000 - Php 40,000 gross
Work Schedule: Shifting (Morning, Mid and Night shift)
Work Set Up: Working Onsite
BENEFITS :
- HMO for Employee and 2 Dependents (On Day 1)
- Quarterly performance bonus
- Career development opportunities
- 15% Night Differential
- 24 Leaves Annually
Qualifications:
- Bachelor's degree graduate, any field.
- MIS/RTA experience, preferably in BPO/Shared Services.
- Hands-on experience with Scheduling, Capacity Planning, Forecasting, and Reporting.
- Experience in MIS Scheduling Tools (Power BI, VBA, Macros, Excel).
- Excellent analytical, decision-making, and client-facing skills.
- Must uphold the highest standards of ethics and integrity.
- Amenable to work onsite in Clark Pampanga and to shifting schedules.
Responsibilities:
- Monitor and manage real-time adherence (RTA) to ensure service levels are met.
- Perform capacity planning, scheduling, and forecasting to optimize workforce efficiency.
- Generate, maintain, and analyze MIS reports to support operations and business leaders.
- Use tools such as Power BI, Excel (Macros, VBA), and other reporting systems to present data-driven insights.
- Collaborate with internal teams to provide timely and accurate workforce reports.
- Identify gaps and recommend solutions to improve operational efficiency.
- Ensure accuracy, timeliness, and reliability of workforce data and reports.
Job Types: Full-time, Permanent
Pay: Php30, Php40,000.00 per month
Benefits:
- Company Christmas gift
- Company events
- Health insurance
- Life insurance
- On-site parking
- Opportunities for promotion
- Promotion to permanent employee
Work Location: In person
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