Senior Client Services Manager
3 days ago
Senior Client Services Manager
About the Role:This is an exciting opportunity for a seasoned Senior Client Services Manager to join our organization. The ideal candidate will be responsible for overseeing client relationships, ensuring exceptional service delivery, and driving business growth.
Key Responsibilities:- Develop and implement client engagement strategies to enhance relationships and drive loyalty.
- Lead cross-functional teams to deliver high-quality services that meet or exceed client expectations.
- Maintain accurate records of client interactions, progress, and satisfaction levels.
To succeed in this role, you will need:
- A Bachelor's degree in Business Administration or related field.
- At least 5 years of experience in client management, preferably in BPO, outsourcing, or SaaS environments.
- Proven track record of managing enterprise-level clients and leading cross-functional teams.
- Strong communication, negotiation, and relationship-building skills.
- Proficiency with CRM tools, project management platforms, and data reporting tools.
We offer a competitive compensation package, including:
- A remote work arrangement with flexible scheduling.
- Ongoing training and development opportunities.
- A collaborative and dynamic work environment.
We are seeking a motivated and results-driven individual who is passionate about delivering exceptional client experiences.
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