Client Service Senior Manager

1 day ago

Taguig, National Capital Region, Philippines JPMorgan Chase & Co. Full time $50,000 - $100,000 per year
Job Description

Job Responsibilities:
  • Leading regular market meetings to update staff on operations development, product enhancements, system improvements or problems
  • Monitoring client reports and investigating changes in revenue, product usage, and outstanding loan issues
  • Assuring compliance with all Chase auditing policies and procedures
  • Providing input into financial budget for Client Service Team and supporting plan achievement
  • Serving as a member of the Client Service Leadership Team, supporting national strategic implementation plans
  • Participating in national project teams representing Client Service
  • Providing a collaborative, communicative and productive environment for all Client Service Professionals
  • Working with line of businesses (LOB) partners and Market Staff to enhance the resolution of client issues through appropriate channels
  • Collaborating with market management and HR to ensure personnel policies are adhered to, participating in personnel decisions involving employees, including performance appraisals, promotions, salary actions recommendations and terminations
  • Performing other special duties or assignments as requested or required
Required qualifications, skills and capabilities:
  • Bachelor's degree or a minimum of 8 years in customer service, operations, sales or management experience in the Commercial Banking or in Treasury Services
  • Strong interpersonal skills with proven supervisory abilities
  • Extensive knowledge of deposit, treasury and credit products, payment services, regulations, and related procedures
  • Thorough knowledge of financial exposure and operational risk associated with bank products and services
  • Effective problem solving, oral and written communication skills
  • Ability to exercise sound judgment and make effective decisions
  • Ability to prioritize, handle multiple tasks and work under pressure in a team environment
  • A self-starter who does not require close supervision
About Us

About the Team

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