Client Service Senior Manager

1 day ago

Taguig, National Capital Region, Philippines JPMorgan Chase & Co. Full time $90,000 - $120,000 per year
Job Description

Are you ready to lead a dynamic team in delivering best-in-class service to our COS clients? Join us as a Client Service Sr Manager, where you'll leverage your expertise in treasury and cash management to drive innovative solutions and foster long-term client partnerships. This role offers the opportunity to make a significant impact on client satisfaction and operational excellence.

As a Client Service Sr. Manager in our COS, you will lead a team dedicated to advising moderate to complex clients, ensuring high-quality service delivery. You will play a crucial role in building strong client relationships and driving strategic initiatives that enhance service delivery and operational excellence.

Job Responsibilities:
  • Lead a team of Client Service Managers, Sr Associate, Associates and Analysts professionals in delivering exceptional service to COS clients.
  • Develop innovative solutions in treasury and cash management to meet client needs.
  • Foster long-term client partnerships through strategic initiatives and team leadership.
  • Establish and maintain productive relationships with internal stakeholders.
  • Analyze complex data to identify trends and opportunities for service improvement.
  • Coordinate complex tasks and manage change to achieve strategic objectives.
  • Guide process improvement initiatives to enhance service delivery.
  • Address client inquiries promptly and manage the Client Escalation process.
  • Promote a culture of continuous improvement within the team.
Required qualifications, capabilities, and skills:
  • 6 years of experience in leading and managing a team in a client service environment.
  • Advanced skills in client relationship building and stakeholder management.
  • Expertise in treasury and cash management.
  • Advanced communication skills, including change management and strategic communications.
  • Proficiency in analyzing complex data to identify trends and opportunities.
  • Strong process and task management skills.
Preferred qualifications, capabilities, and skills:
  • Experience in fostering a culture of continuous improvement and innovation.
  • Proven ability to influence and drive mutually beneficial outcomes.
  • Familiarity with the Client Escalation process and proactive client concern resolution.
About Us

JPMorganChase, one of the oldest financial institutions, offers innovative financial solutions to millions of consumers, small businesses and many of the world's most prominent corporate, institutional and government clients under the J.P. Morgan and Chase brands. Our history spans over 200 years and today we are a leader in investment banking, consumer and small business banking, commercial banking, financial transaction processing and asset management.

We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.

About the Team

J.P. Morgan's Global Banking business is one of the largest wholesale banking client franchises in the world. We serve clients, including corporations, governments, states, municipalities, healthcare organizations, education institutions, banks and investors.

Commercial Banking provides credit and financing, treasury and payment services, international banking and real estate services to clients-including corporations, municipalities, institutions, real estate investors and owners, and not-for-profit organizations.

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