Client Services Manager

22 hours ago

Taguig, National Capital Region, Philippines CRIF Full time $80,000 - $120,000 per year

COMPANY DESCRIPTION

About CRIF

CRIF is a global leader in credit bureau, business information, and credit risk solutions. We elevate businesses to the next level with an expert blend of data and analytics. Through data-driven insights, we empower businesses to make confident, sustainable decisions across the credit lifecycle, while mitigating risk and fuelling growth.

Headquartered in Itay with more than 6,000 professionals worldwide, we operate in 39 countries across four continents. We have a strong presence in Asia with regional headquarters in Hong Kong SAR and Singapore, as well as offices in key cities including, Dushanbe, Hanoi, Ho Chi Minh City, Jakarta, Kaohsiung, Kuala Lumpur, Manila, Shanghai, Shenzhen, Taipei, Taichung, Tashkent, Tokyo and Zhongli.

KEY RESPONSIBILITIES:

-Act as the primary point of contact for assigned accounts, ensuring their needs are proactively identified and addressed.

-Build strategic partnerships with senior client stakeholders (C-suite, Risk, Compliance, Procurement leaders) to align our solutions with their business objectives.

-Represent the "voice of the client" internally and collaborate with product, analytics, and operations teams to deliver tailored solutions.

-Ensure the seamless delivery of credit bureau reports, analytics platforms, and risk assessment services according to agreed SLAs.

-Oversee client onboarding and training to drive adoption of platforms such as [insert product names e.g., Vendor Integrity Access (VIA), Finance Analytics, D&B Hoovers].

-Monitor and report on client satisfaction levels using metrics like CSAT and NPS, and implement initiatives for continuous service improvement.

-Identify upselling and cross-selling opportunities across our suite of data and analytics solutions.

-Collaborate with the Sales and Marketing teams to develop client-specific proposals and renewals.

-Analyze usage and performance data to uncover client insights and suggest actions that drive ROI for clients.

-Promote a culture of client obsession within the organization by mentoring junior client service staff and championing best practices.

-Facilitate knowledge sharing across internal teams to improve client touchpoints.

-Organize client engagement events, roundtables, and workshops to position the company as a trusted thought partner.

Job Requirements

Education & Qualifications

  • Bachelor's degree in Business Administration, Marketing, Communications, or a related field.

Experience

  • 5+ years
    of experience in client services, account management, or customer success, preferably within
    data analytics, risk management, credit bureau, or SaaS/technology solutions
    .
  • Proven track record of building and maintaining relationships with
    senior client stakeholders
    (C-suite, Risk, Compliance, Procurement leaders).
  • Demonstrated experience in
    client onboarding, training, and adoption programs
    for technology platforms or data solutions.
  • Experience in delivering services aligned to
    Service Level Agreements (SLAs)
    and improving client satisfaction metrics such as
    CSAT
    and
    NPS
    .
  • Exposure to upselling, cross-selling, and revenue growth strategies.
  • Familiarity with tools such as
    CRM platforms (e.g., Salesforce)
    , analytics dashboards, and project management tools.

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