Client Services Senior Manager

4 days ago

Taguig, National Capital Region, Philippines Private Advertiser Full time ₱1,500,000 - ₱2,500,000 per year

We are seeking an experienced Client Services Senior Manager to lead strategic account management for key healthcare clients.

The ideal candidate will bring deep expertise in healthcare operations, a strong client relationship background, and the ability to drive growth and service excellence in a BPO environment.

Key Responsibilities
  • Serve as the primary point of contact for high-value healthcare clients, ensuring delivery of high-quality services and solutions.
  • Develop and execute strategic account plans aligned with client goals and organizational objectives.
  • Manage client onboarding, service delivery, escalations, and regular performance reviews.
  • Partner cross-functionally with operations, quality, compliance, and technology teams to meet service-level agreements (SLAs) and key performance indicators (KPIs).
  • Identify opportunities for account expansion and upsell services based on evolving client needs.
  • Track and report on client satisfaction, operational performance, and contract compliance.
  • Lead regular business reviews, forecasting, and strategic planning sessions with clients.
  • Ensure adherence to HIPAA and healthcare compliance standards.
  • Provide leadership and mentorship to client service managers and account teams.
Qualifications
  • Bachelor's degree required or equivalent preferred.
  • At least 5 years of client service/account management experience in the healthcare BPO industry.
  • Strong understanding of healthcare operations including RCM, claims, utilization management, and/or contact center processes.
  • Proven track record of managing accounts and achieving client satisfaction and retention.
  • Exceptional communication, negotiation, and presentation skills.
  • Experience with CRM systems, performance analytics, and reporting tools.
  • Demonstrated leadership in managing cross-functional teams and client relationships.
  • Knowledge of healthcare regulations, HIPAA, CMS guidelines, etc.

  • Client Services Associate

    3 weeks ago

    Taguig, National Capital Region, Philippines UniTeller Financial Services Full time

    OverviewThis is a full-time on-site role for a Client Services Associate located in Taguig. The Client Services Associate will be responsible for providing exceptional client services, resolving customer inquiries, offering customer support, and addressing any financial service needs. Daily tasks include managing client interactions, troubleshooting issues,...

  • Client Service Account Manager

    7 days ago

    Taguig, National Capital Region, Philippines GodHeir Services Full time ₱900,000 - ₱1,200,000 per year

    Client Service Account ManagerJob SummaryWe are seeking a Client Service Account Manager to serve as a key advisor, providing strategic advice and consultation to clients. You will collaborate with internal teams to develop and implement business plans that exceed client expectations while ensuring compliance with risk policies. This role is based onsite in...

  • Senior Client Service Officer

    2 weeks ago

    Taguig, National Capital Region, Philippines XIN SERVICES CORP Full time ₱900,000 - ₱1,200,000 per year

    POSITION DESCRIPTIONJOB TITLE: SeniorClient Service Officer – AU MortgageJOB TYPE: Full-timeLOCATION: Home - BasedWhat We Are Looking For2–4 years' experience in client handling within the Australian mortgage industryProficiency in Core Banking Systems and major Australian lender broker portalsExperience using in-house CRM platforms for client data and...

  • Client Service Manager

    4 days ago

    Taguig, National Capital Region, Philippines Empower Full time ₱1,200,000 - ₱2,400,000 per year

    About the jobServes as the primary operational contact, representing Empower Retirement for a specified block of retirement plans. Accountable for overall delivery of service to our plan sponsors, advisors, partners and third-party administrators. Manages daily communications with internal and external parties to maintain and develop strong client...

  • Client Services Associate

    4 days ago

    Taguig, National Capital Region, Philippines UniTeller Financial Services Full time ₱600,000 - ₱1,200,000 per year

    Company DescriptionUniTeller Financial Services, a subsidiary of Grupo Financiero Banorte, is a leading International Payments Processor based in the United States. With an extensive network of over 200,000 paying locations, UniTeller offers remittance processing services in more than 80 countries. Our core values of Innovation, Integrity, Team Work, and...

  • Senior Director Client Services

    2 days ago

    Taguig, National Capital Region, Philippines Everise Full time $104,000 - $130,878 per year

    Company OverviewJoin us on our mission to elevate customer experiences for people around the world. As a member of the Everise family, you will be part of a global experience company that believes in being people-first, celebrating diversity and incubating innovation. Our dedication to our purpose and people is being recognized by our employees and the...

  • Intern, Client Team Services

    4 days ago

    Taguig, National Capital Region, Philippines B & M Global Services Manila, Inc. Full time ₱150,000 - ₱250,000 per year

    Minimum Internship Requirement: 600 HoursRole purposeThe Client Team Services Intern will be a part of the team that ensures that the goals and objectives of and the expectations from the Global Client Program are met.The Client Team Services intern will be responsible for providing administrative support and assistance to our Client Coordinators related to...

  • Client Services Manager

    4 days ago

    Taguig, National Capital Region, Philippines Project One Studio Full time $40,000 - $60,000 per year

    Position Overview:The Client Services Manager is responsible for building and maintaining strongrelationships with clients, ensuring their needs are understood, met, and exceeded. Thisrole bridges the company and its clients by managing communications, coordinatingproject requirements, and ensuring service excellence. The Client Services Managerworks closely...

  • Manager Client Services

    4 days ago

    Taguig, National Capital Region, Philippines Empower Full time ₱1,500,000 - ₱2,500,000 per year

    Our vision for the future is based on the idea that transforming financial lives starts by giving our people the freedom to transform their own. We have a flexible work environment, and fluid career paths. We not only encourage but celebrate internal mobility. We also recognize the importance of purpose, well-being, and work-life balance. Within Empower and...

  • Client Service Manager

    8 hours ago

    Taguig, National Capital Region, Philippines Empower Full time ₱1,200,000 - ₱2,400,000 per year

    Our vision for the future is based on the idea that transforming financial lives starts by giving our people the freedom to transform their own. We have a flexible work environment, and fluid career paths. We not only encourage but celebrate internal mobility. We also recognize the importance of purpose, well-being, and work-life balance. Within Empower and...