Healthcare Navigator

16 hours ago

Las Piñas, National Capital Region, Philippines beBeeNavigator Full time $60,000 - $80,000
About the Role

As a Clinical Support Specialist, you will play a crucial role in expanding our presence in the healthcare industry. This position focuses on guiding and supporting providers, ensuring seamless onboarding, engagement, and collaboration for improved patient outcomes.

Key Responsibilities
  • Clinical Coordination (80%)
    • Serve as the primary point of contact, ensuring a professional and welcoming patient experience.
    • Collect, verify, and update patient information accurately while ensuring confidentiality.
    • Schedule appointments efficiently and conduct initial screenings to direct patients appropriately.
    • Manage patient records in EMR systems, ensuring compliance with HIPAA regulations.
    • Respond to patient inquiries via phone, email, and chat with empathy and clarity.
    • Provide pre-appointment instructions and ensure patients understand documentation and insurance requirements.
    • Coordinate with providers, insurance teams, and staff to ensure smooth patient flow.
  • Provider Partnership (20%)
    • Conduct provider outreach and present our value proposition to acquire provider partnerships.
    • High outbound call volume handling.
    • Maintain accurate outreach records in CRM.
    • Track and report KPIs (calls, emails, meetings, conversion rates).
    • Share insights on prospect feedback and market trends to improve strategies.
Week 1 – Immediate Tasks & Onboarding
  • Complete product and industry training.
  • Gain proficiency in CRM and outreach tools.
  • Develop a target account list and begin initial outreach.
  • Shadow sales calls to understand prospect pain points.
  • Conduct mock prospecting sessions for script refinement.
Requirements
  • Proven experience in clinical coordination, especially in physical healthcare.
  • 1+ years of outbound sales experience (healthcare preferred).
  • Strong cold-calling and email outreach skills.
  • Proficiency with CRM, LinkedIn Sales Navigator, and other sales tools.
  • Excellent verbal and written communication skills.
  • Ability to thrive in a fast-paced, metrics-driven environment.
Benefits
  • Competitive Compensation: To be discussed during the interview.
  • Remote Work: Fully remote work from anywhere.
  • Generous PTO: Ample paid time off to rest and recharge.
  • Direct Mentorship: Grow through guidance from international industry experts.
  • Learning & Development: Ongoing access to resources for professional growth.
  • Global Networking: Work and connect with professionals around the world.
  • Work-Life Balance: Flexible hours that support a healthy work-life balance.
Our Recruitment Process
  1. Application.
  2. Screening.
  3. Top-grading Interview.
  4. Skills Assessment.
  5. Client Interview.
  6. Job Offer.
  7. Onboarding.
Ready to Join Us?

If this role aligns with your skills and career goals, we'd love to hear from you. Apply now to take the next step in your journey with us.

We are committed to fostering an inclusive workplace culture where everyone feels valued, respected, and empowered to succeed.

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