Healthcare Support Specialist

13 hours ago

Las Piñas, National Capital Region, Philippines beBeePatientCareNavigator Full time $60,000 - $75,000

Job Title: Healthcare Support Specialist

About the Role:

We are seeking a compassionate and detail-oriented professional to serve as a Healthcare Support Specialist. This role involves guiding patients through complex healthcare journeys with empathy and professionalism.

You will be the primary point of contact for patients, coordinating care, addressing inquiries, facilitating referrals, and providing emotional support to ensure each patient feels informed and cared for.

Key Responsibilities:
  • Patient Support & Coordination:
  • Act as the main point of contact for patients, assisting with appointment scheduling, follow-ups, and care coordination.
  • Answer patient inquiries clearly and empathetically, ensuring they feel supported throughout their treatment journey.
  • Coordinate with healthcare providers and specialists to deliver seamless patient experiences.
  • Care Navigation & Education:
  • Guide patients through healthcare processes, including treatment options, insurance inquiries, and post-treatment resources.
  • Educate patients on available services, preventative care, and next steps.
  • Manage referrals to specialists, ensuring patients are directed to the most suitable providers for their needs.
  • Emotional Support & Advocacy:
  • Provide compassionate listening and emotional support to patients managing complex medical issues.
  • Address concerns empathetically and advocate for patients' needs throughout their healthcare journey.
  • Data & Documentation:
  • Accurately document patient interactions, maintain case notes, and update records in CRM and health system tools.
  • Track and report patient outcomes to identify opportunities for workflow improvements.
  • Process Improvement & Collaboration:
  • Provide feedback to internal teams on patient needs and operational enhancements.
  • Work cross-functionally to optimize workflows and ensure efficient, high-quality care navigation.
Requirements:
  • Excellent written and verbal communication skills in English (neutral accent preferred)
  • 2+ years of experience in customer service, healthcare support, or care navigation roles
  • Strong understanding of the healthcare system and patient care processes
  • Proficiency in Google Suite, Calendly, RingCentral, and CRM or case management tools
  • Strong attention to detail with the ability to manage multi-step patient processes efficiently
  • Compassionate, patient-centered approach with emotional resilience in fast-paced situations
Benefits:
  • Remote work opportunity
  • Generous paid time off
  • HMO coverage after 3 months
  • DIRECT MENTORSHIP: Grow through guidance from industry experts
  • LEARNING & DEVELOPMENT: Ongoing access to resources for professional growth
  • GLOBAl NETWORKING: Work and connect with professionals around the world
  • WORK-LIFE BALANCE: Flexible hours that support a healthy balance between work and personal life

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