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23 hours ago
We are seeking a highly organized and results-driven professional to help convert inbound leads into booked evaluations for partner speech therapy practices.
You will be the first point of contact for patients - guiding them through the intake process, answering basic questions, estimating insurance coverage, and scheduling appointments with the right therapist.
Main Tasks:- Respond to inbound leads via phone and text who are seeking speech therapy services
- Build trust and connection quickly, representing our partner practices with professionalism and empathy
- Use proprietary tools to estimate out-of-pocket insurance costs
- Match patients with appropriate therapists based on location, specialty, and insurance compatibility
- Schedule evaluations and follow-ups using EHR and calendar tools
- Maintain organized records of all communications and outcomes across multiple practices
- Excellent communication skills and a friendly, professional phone presence
- Strong attention to detail and ability to stay organized across multiple systems
- Tech-savvy and comfortable navigating CRMs, scheduling tools, and communication platforms
- Availability to work weekends (Saturday & Sunday)
- Experience in patient intake, sales, or cold calling
- Prior exposure to healthcare, insurance coordination, or therapy-related settings
- Ability to work autonomously and deliver results in a fast-paced, client-facing role
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