Transformative Enrollment Catalyst

About Us

We are building a patient-centered virtual heart clinic. Our leading heart rehab clinic allows patients to complete engaging, compassionate, and life-saving care from home.

Our team consists of clinicians, mathematicians, repeat entrepreneurs, and engineers who believe technology and data can transform individuals' lives and change even the most entrenched industries.

Our mission is to expand access to life-changing therapies and make a significant impact in healthcare.

As our Growth Specialist, you will own and improve processes to drive growth across our top of funnel marketing function, and serve as our inside sales representative for those interested in joining our program.

Key Responsibilities:

• Serve as the first point of contact for patients who come to us by way of referral or website.
• Handle questioning and feedback from all consumers who are interested in enrolling.
• Convert patients by enrolling them in our program.
• Navigate financial and subscription plan conversations with patients.
• Ensure a smooth scalable patient enrollment process.
• Insurance enrollment and credentialing.
• Handling inbound non-clinical support and enrollment inquiries.
• Work with our clinical staff and referring physician offices to improve operational processes.
• Leverage technology & internal teams to answer patient questions accurately and resolve challenges thoroughly.
• Work closely with our product and marketing team to define clinical workflow priorities and determine the most high-impact product changes.

Requirements:

• 2+ years of experience in an inside sales B2C role with a track record of owning and scaling company processes.
• Strong attention to detail.
• Ability to work in a fast-paced environment with little direction.
• Highly collaborative and excellent written and oral communication skills.
• Inherent growth mindset: always focused on improving faster and getting the team to do the same.
• Ability to track and report on a key metric or several key metrics that define success.

Nice to Haves:

• Health-tech experience.
• Medical office administration experience.
• Experience and desire to work remotely.
• Prior experience using technology tools including GSuite, ZenDesk, Slack.