Technical Support Representative

1 day ago


Taguig, National Capital Region, Philippines Carlson Wagonlit Travel (Hauptsitz Deutschland) CWT Beheermaatschappij B.V. Deutschland Full time

CWT Beheermaatschappij B.V. Deutschland seeks an Application Support and Resolution Expert to handle technical queries and resolve issues efficiently.

Key Responsibilities:

  1. Provide timely assistance to clients experiencing technical difficulties.
  2. Utilize online case management tools to track and document incidents.
  3. Analyze and troubleshoot problems to find effective solutions.
  4. Verify the success of resolutions through thorough testing.
  5. Meet service level agreements by addressing client inquiries promptly.
  6. Reroute complex cases to higher-level support teams.

Essential Qualifications:

  • A minimum of 1-2 years of experience in Technical Support or Customer Service.
  • Demonstrated ability to handle high volumes of calls and emails.
  • Experience with travel account management is desirable.
  • Strong proficiency in English language is mandatory.

Required Skills:

  • Ability to learn and apply new skills in IT support.
  • Excellent questioning and listening skills.
  • Fundamental knowledge of basic troubleshooting techniques.
  • Critical thinking and problem-solving abilities.
  • Capacity to collaborate in a diverse international environment.
  • Effective written and verbal communication skills.


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