Technical Support Associate

7 days ago


Taguig, National Capital Region, Philippines Santa Isabel Full time

At Santa Isabel, we are seeking a highly skilled Technical Support Associate to join our team. As a Technical Support Associate, you will be responsible for providing top-notch customer service and technical support to our clients.

About the Role:

We are looking for a talented individual with excellent communication skills and a strong passion for resolving technical issues. In this role, you will work independently to respond to customer inquiries, using your moderate judgment to supplement outlined processes.

You will resolve moderate technical issues related to hardware and software from incoming customer contacts and proactive notification systems. Additionally, you will respond to service, product, technical, and customer-relations questions regarding features, specifications, and repairs on current and discontinued products, parts, and options based on customer entitlement.

Key Responsibilities:

  • Work independently to respond to customer inquiries and technical issues
  • Resolve technical issues related to hardware and software
  • Respond to customer-relations questions and concerns
  • Proactively assist customers to avoid or reduce problem occurrences

What We Offer:

As a Technical Support Associate at Santa Isabel, you will have the opportunity to work in a dynamic and supportive environment. You will receive comprehensive training and ongoing support to ensure your success in this role. We offer competitive compensation and benefits packages, as well as opportunities for professional growth and development.

Requirements:

To be considered for this role, you must possess a Bachelor's/College Degree in Computer Science/Information Technology, Engineering (Computer), Engineering (Electronic and Communication), or equivalent. Fresh graduates or entry-level candidates specializing in IT/Computer - QA are encouraged to apply.



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